Order Desk Specialist Jobs

● Coordination with the Order management or Account teams for insufficient issues.

We have multiple openings for Order Specialists in Atlanta, Georgia. It is a remote full time position.

● Minimum 6 months of Telecom experience.

● Must have good reading and analytical/problem solving capabilities.

● Demonstrates knowledge of the business and applicable operational platforms.

● Benefits (health, dental, vision) start day 1

Experience in order management or contract administration, ideally within a multinational public company.

Experience in project management or process implementation.

Effectively manage and track orders, update Salesforce opportunities/quotes, and offer product information and troubleshooting assistance to direct customers and resellers.

Proven track record in order management or customer service, preferably within a multinational public company.

Customer-centric mindset with strong written and verbal communication skills.

Strong analytical, problem-solving, and comprehension skills.

Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)

Relevant customer service work experience is preferred.

Communicate with customers to confirm the order information via email, telephone, etc.

Identify risks level of an order.

Provide feedback in time when finding work-related problems.

High school diploma or equivalent.

Strong technical background (Intermediate computer knowledge and software navigation skills)

Previous experience in either a call center, store operations or customer service environment required

Proficient and proven history of utilizing excel for data entry

Excellent written and spoken communication skills

Strong multitasking skills - able to navigate multiple applications or tickets at one time

Experience in the following fields: Facilities Maintenance, Retail, Construction or Manufacturing

Responsible to consistently increase technical knowledge

Other duties and responsibilities as required

5 years Customer Service or equivalent experience preferred

Distribute/Filter customer service emails daily

Review and processing of work orders, In compliance with Easy Ice technical SOP, based on tech notes and pictures

Create and distribute Preventive Maintenance work orders to service partners

iTalent Digital offers offer medical benefits, 401k, paid holidays and more!

Manage Meraki's shipping email inbox.

1-2 years of experience working with a fulfillment warehouse and/or a logistics team,

Experience with Salesforce, Dynamics GP

Experience with ERP system preferred

Oversee day-to-day activities to support the fulfillment of outbound orders.

Demonstrated knowledge of testing best practices, version control practices and defect management practice

Manage daily and quarterly responsibilities (i.e. all orders are counted for financials)

Collaborate with Sales, Engineering, and Deal Management stakeholders for process improvement and troubleshooting.

Bachelor’s degree or equivalent combination of education and/or experience

Superb computer competence, including database management

Streamline overall delivery workflow to enhance customer experience.

Experience in order management or contract administration, preferably in a multinational public company.

Project management or process implementation experience.

Proven track record in order management or customer service, preferably in a multinational public company.

Manage support for extending license provisioning for contract renewals, updating Salesforce account status, sales return authorizations, defective product returns, and mis-shipments.

Manage and track orders, update Salesforce opportunities/quotes, and provide product information and troubleshooting for direct customers and resellers.

Customer First orientation with excellent written and oral communication skills.

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!

Computer Skills: Proficient with MS Office Suite, Advanced MS Excel; prior experience with ERP systems within transaction processing, reporting and inquiries

Work with Replenishment team to manage the allocation of fulfillment resources

Work Experience: 2 years’ experience in sales, customer service or distribution environment

Work Experience: 5 years of experience sales, customer service or distribution environment

Education: BA or BS within applicable area

Relevant customer service work experience is preferred.

Communicate with customers to confirm the order information via email, telephone, etc.

Identify risks level of an order.

Provide feedback in time when finding work-related problems.

High school diploma or equivalent.

Proficiency in using MS office.

You ensure correct and accurate data entry, modification and submission and final quality checks

Experience with Windows, MS Office Suite

Experience w/ Postman and SAP is a plus

Ability to work self-motivated in a remote (work-from-home) workspace.

This begins as a 6-month contract, with an opportunity to extend at any time

You proactively surface roadblocks and prioritization conflicts to the team

2+ years experience in deal desk, order management, or a similar role.

Strong communication and project management skills, with the ability to prioritize and communicate priorities effectively with cross-functional teams.

Continuously improve the order management process by identifying areas for improvement and implementing best practices.

Experience working with sales teams and customers to manage sales orders.

Support Sales and work closely with Finance, Legal, and Operations departments to optimize and close deals.

Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.