Nyc Community Manager Jobs

2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader

Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management

Experience navigating and resolving client challenges, both internally and externally

Well-rounded wellness benefits including access to free and low cost mental health resources and support services

Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption

Establish meaningful and trusted relationships with functions across the organization

2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader

Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management

Experience navigating and resolving client challenges, both internally and externally

Well-rounded wellness benefits including access to free and low cost mental health resources and support services

Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption

Establish meaningful and trusted relationships with functions across the organization

5+ years of business operations management experience (required)

Oversee the preparation, allocation and management of operations budget to ensure target achievement

Training all project managers and supervisors on subject matter janitorial knowledge, safety, client satisfaction and proactive leadership thinking.

Cover project manager/supervisor call outs in an emergency

Identify safety requirements, train, and implement safety protocols

Identify all cleaning equipment required for jobs and train managers/supervisors on equipment so they can train employees properly.

3+ years of customer marketing experience within the technology/SaaS/Security industries.

Experience collaborating cross-functionally with key stakeholders across the business.

Uncover new customer champions for case studies, customer testimonials, logo approvals, speaking opportunities, peer reviews, etc.

Collaborate cross-functionally with sales, customer success, and product teams to identify and recruit new champions.

Educate the field on customer reference best practices.

Create customer reference materials at scale using our reference platform and drive advocacy activities within our customer community.

In-depth knowledge of technology-based educational resources (i.e., learning management systems and curriculum platforms).

Exceptional time management and organizational skills.

Exudes deep curriculum knowledge with the ability to pivot when it comes to pedagogy and platform.

Plan and deliver presentations at state and national education conferences.

Demonstrate excellent verbal and written communication skills.

Travel to sales meetings, conferences, and promotional events (50% travel requirement).

Deliver leading field expertise, assistance, knowledge, writing, and presentations that advance and inform the program and policy area.

Excellent research, writing, and editing skills and strong critical and strategic thinking

Strong oral communication skills, including the ability to effectively distill and present complex information in a concise, accessible way

Excellent interpersonal skills, including maturity and an ability to work independently and in a team setting

Experience directly advising local systems on systems change

Experience working with corrections, behavioral health, or other criminal justice agencies

Strong organizational skills with the ability to manage multiple tasks and projects simultaneously

Organize and manage both in-person and online events to facilitate knowledge sharing and community bonding

3-6 years experience in marketing or community role

Experience with basic graphic design, video editing, or content creation tools is a plus

Strong understanding of online community dynamics, social media platforms, and emerging trends

Creativity and ability to develop engaging content that resonates with the target audience