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Company | Hyatt Regency |
Address | Irvine, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-17 |
Posted at | 1 year ago |
Summary
- Insures proper staffing levels for customer service goals
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Analyze, investigate, and resolve guest complaints
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Maintain excellent communication with the housekeeping department
- Ensure all operations and cash handling are done per policies and procedures
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Must have excellent organizational, interpersonal and administrative skills
- Hotel/Hospitality degree an asset
- Must be proficient in Microsoft Word and Excel
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- Clear concise written and verbal communication skills in English
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