Operations Coordinator Jobs

Operations Coordinator - Media Ads

Location: Atlanta, GA

Salary: $26.15/hr

Company Information:

In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth!

Description of Role:

SRI Telecom is seeking a Operations Coordinator/Analyst with relevant project, technology, process and data experience to contribute to all areas of expertise with managing resolution to technical issues at Cox Media. This person will sit on the Cox Media CFC Operations team and be responsible for handling escalated technical support issues as well as ad insertion data analysis and root cause analysis. This position will work closely with other back-office, sales support teams, vendors, and partners to ensure the highest levels of contract fulfillment. You will verify order processing, schedule loading, recognize issues when they occur and communicate and coordinate resolutions. This position will be working 5 days a week, M-F, 7-4 in the office most of the time.

Tasks

• Engage applicable internal and external partners including CFC analysts, video engineering, external vendors and other relevant parties to actively resolve issues.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.
• Effectively identifies process or system problems as they occur and takes appropriate steps to solve issues without specified processes or procedures.
• Serves a lead technical subject matter expert in technical ad insertion operations for the Cox Media CFC Operations team.
• Work with external ad partners on actively identifying and resolving systemic playback issues.
• Determines path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, that produce effective results.
• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
• Aggregate and analyze data, identify trends, root cause and propose solutions to resolve production issues
• Pro-actively monitor the health of ad insertions systems to ensure continues smooth operation of business-critical equipment.
• •Perform related work as required. Other duties as assigned.
• Responsible for coordinating/supporting technical hardware/software, configuration, milestone issue communications.
• Responsible for troubleshooting operations workflow issues through system knowledge and vendor engagement
• Communicate all equipment failures and technical errors.
• Apply advanced skills to resolve complex problems
• Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure that they are resolved prior to first scheduled event daily.

Skills & Responsibilities

• Requires strong proficiency with windows operating systems, Microsoft office suite including Excel, Word, and Outlook, digital ad insertion technology.
• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
• Proficiency running MS SQL queries to extract relevant data and perform analysis.
• Strong problem solving and analytical skills; ability to look at broad data and propose specific solutions
• Experience with Arris and Sea Change ad insertion platforms helpful.
• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
• Excellent interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization
• 4+ years of experience preferred in related field (i.e. linear advertising technology operations, technical support, Video engineering or broadcast television work, etc.) or relevant work experience

Work Schedule

• Monday through Friday 7am - 4pm or 9am to 6pm, possible 7am to 4pm Saturdays when needed.

Benefits

SRI offers W-2 employment with access to a comprehensive benefits package such as Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA and others!

Salary

This position pays up to $26.15/hour

Location: 30328

6205 Peachtree Dunwoody Rd, Atlanta, GA 30328