Operations Coordinator Jobs

This position works closely with the Director of Operations to provide support in day-to-day operations. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patients care team. By performing the job expectations described below you will be an active member of the care team thereby patients are assured access to team-based, coordinated, comprehensive, quality care.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Working with the Director of Operations, as appropriate, to get the best performance from staff.
• Responsible for providing and assisting in practice coverage, including duties and area of responsibilities, when the Practice Manager is out of the office or unavailable; which may include on-site.
• Assist in making sure safety regulations are followed.
• Assist in overseeing patient support processes to enhance patient satisfaction.
• Assist in monitoring staff use of the practice management system for accuracy and identifies issues and staff training requirements.
• Responsible for monitoring of standards, policies and procedures for the practice site operations.
• Attend Center staff meeting, to ensure pertinent and correct information is being shared at the Center level.
• Other duties as may be assigned.
• Responsible for completing 30 day performance assessment and follow up if required for front office staff.
• Assist in investigation patient satisfaction and reporting any issues.

QUALIFICATIONS________________________________________________________

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remains calm and effective in high pressure and emergency situations.
• Reads, speaks, understands, and writes proficiently in English.
• Organizes, priorities, and coordinates multiple activities and tasks.
• Effectively communicate orally and in writing.
• Applies skills in employee relations.
• Works independently and is self-directed.
• Ability to work in a team environment.
• Demonstrates management and leadership skills.
• Ability to effectively and professionally represent the organization.
• Proficient in the use of Microsoft Office applications; Word, Excel, and Outlook.

EDUCATION and/or EXPERIENCE___________________________________________________________

Bachelor's degree in business/management or healthcare management. Three (3) years of medical practice or public health clinic management experience with two (2) years of supervisory/management experience at the department level. In lieu of a degree, a combination of equivalent educations and work experience.

TRAVEL

This position requires frequent travel within the local area.

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