Online Shopping Manager Jobs

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

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Job Title: Online Shopping Manager

Department: Aisles Online

FLSA : Non-Exempt

General Function

Oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.

Core Competencies:

• Growth mindset
• Results oriented
• Professionalism
• Partnerships
• Customer focused

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties and Responsibilities

• Ensures smooth operation of order fulfillment process.
• Reports to work when scheduled and on time.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Provides education to existing employees regarding new policies and procedures.
• Assists customers by: (examples include)
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Adheres to company policies and individual store guidelines.
• Responsible for department employee scheduling.
• Making note of and passing along customer suggestions or requests.
• Responsible for training new employees.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Escorting them to the products they are looking for.
• Performing other tasks in every way possible to enhance the shopping experience.

Secondary Duties and Responsibilities

• Performs other job-related duties and special projects as required.

Supervisory Responsibilities

• Instructing, assigning, reviewing, and planning the work of others.
• Has the authority to recommend employee discipline.
• Maintaining standards, coordinating activities, and acting on employee problems.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.

Education and Experience

High school diploma or equivalent preferred. Must be skilled in the computer as well as the internet.

Physical Requirements

• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
• Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.
• Visual requirements include: ability to see detail at near range with or without correction.

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.

Equipment Used to Perform Job

PC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software. UNIX systems with VDT’s cash registers and register computers, electronic scales, calculator, telephone, fax and copy machine.

Contacts

Has daily contact with store personnel, suppliers/vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality

Has access to confidential information including inventory costs, sales, e-mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.

Are you ready to smile, apply today.