Online Learning Technologist Jobs

Harvard Kennedy School is looking for a creative, solutions-oriented team player to fill the role of Online Learning Technologist. The successful candidate will be part of a strategic team in the Academic Deans’ Office to support HKS’s flagship online program (the Public Leadership Credential), provide back-up educational technology support for residential degree courses and executive education programs, and potentially contribute to other online learning experiences. This position is a fully benefits-eligible term appointment for one year from the date of hire with strong probability of renewal.

Position Responsibilities:

• Collaborate with delivery team, learning designers, and others to optimize course experience and program efficiency.
• Other responsibilities as assigned.
• Support technologies for an online program serving thousands of global learners. Primary responsibilities include course set-up, QA, troubleshooting, and tier 2 support.
• Contribute to design and implementation of policies and processes with technical implications.
• Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.

• Minimum of two years’ post-secondary education or relevant work experience

• Self-directed technical professional who is comfortable both collaborating with colleagues and working independently to solve problems quickly, accurately, and professionally.
• Previous experience providing admin-level support for LMS (ideally, Canvas).
• Previous experience providing admin-level support for Zoom and / or Panopto.
• Familiarity / experience with responding to user support through a ticketing system (Salesforce).
• Experience working in a college/university setting in roles related to educational technology.
• Project and operations management tools (e.g., Teams, OneDrive, Office, Slack, Google Drive, Confluence, OneNote)
• Other tools (e.g., AirTable, Salesforce, Drupal)
• A minimum of three years of related professional experience.
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor.
• Possess understanding of and appreciation for multiple dimensions (e.g., IT security, FERPA, data dependencies, user experience, accessibility) that must be considered when evaluating potential technical solutions.
• Knowledge of maintenance and support of IT infrastructure systems within an enterprise environment.
• Bachelor's degree.
• Experience supporting technical dimensions of online courses and programs.
• Course tools (e.g., Cidilabs Design PLUS, Atomic Assessments, 3Play, Copyleaks, Paradigm)
• Able to become proficient supporting other technologies used by PLC, such as:
  • Course tools (e.g., Cidilabs Design PLUS, Atomic Assessments, 3Play, Copyleaks, Paradigm)
  • Project and operations management tools (e.g., Teams, OneDrive, Office, Slack, Google Drive, Confluence, OneNote)
  • Other tools (e.g., AirTable, Salesforce, Drupal)
• Experience researching, evaluating, and testing new technologies.

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Some light lifting may be necessary

• Occasionally required to work outside of normal business hours, and may be called during off hours

This position is a fully benefits-eligible term appointment ending one year from date of hire with strong possibility of renewal.

We regret that the Harvard Kennedy School does not provide Visa Sponsorship.
Harvard University requires pre-employment references and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.
This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Salary Range: $64,300 - $105,100
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.