Online Programs Admissions Concierge

• Responsible for assessing applications, handling documentation, collecting information, entering data in databases and maintaining accurate student academic records.
• Monitor and facilitate the timely and compliant processing of all admission decisions, including posting academic records, test scores, admissions decisions. May need to facilitate changes/updates to the student record prior to matriculation.
• Participate in recruitment events and promote online undergraduate and graduate programs.
• Troubleshoot admission issues to facilitate an orderly and timely admissions process for online programs.
• Provides support to the Undergraduate and Graduate Admissions offices with oversight and management of the admissions process for all online programs applicants’ records.
• Coordinate regular team meetings between Undergraduate Admissions, Graduate College, and the Center for Online and Continuing Education with the goal of promoting and maintaining efficiency in the online programs’ application process.
• Monitor the timely review of online programs applications received, accurate verification of information in student information systems (Banner, Slate, CAS, etc.), prompt communication with applicants, and assist as needed.
• Serve as an admissions liaison and coordinate regular communication with the Undergraduate Admissions, the Graduate College, Center for Online and Continuing Education, and academic departments to ensure efficient and compliant processing of online undergraduate and graduate programs applications and related documents.
• Other job-related duties as assigned.
• Track and monitor student visits (in person or virtual), communications, and applications for admissions, and prepares reports to track conversion and yield of applicants.
• Responsible for guiding prospective online students proactively through the admissions process from application through enrollment and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services, to ensure students move through the process without any roadblocks.

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion)!!
• Sick Leave Pool Program.
• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php
• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/files/COMMUNITY_ENGAGEMENT_VOLUNTEER_LEAVE4-2015.pdf
• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Intermediate to advanced skills in Microsoft Office Suite, Internet applications, CRM and database management software required.
Preferred Qualifications:
A degree in Communications, Marketing, or related field.
Previous experience in a higher-education as admissions representative, student advisor or other similar related experience.
Background working in a customer service, retail, or recruitment environment.
Knowledge of Banner or Slate.
Ability to train and learn to utilize a series of digital tools required to execute the work. PC based office.
Ability to communicate clearly and effectively with students, comfortable communicating via Zoom or Microsoft Teams, on the phone, via email, or in person. Well developed listening skills, great follow up skills.$50,000 - $55,000 per year.Online and Osher Lifelong LearningBoca RatonMonday - Friday, 8 a.m. - 5 p.m. Occasionally work evenings and weekends.
May require some recruitment-related local travel.
This position reports to the FAU Boca Raton campus with some travel Davie and Jupiter offices.2023-05-04Individuals with disabilities requiring accommodation, please call 561-297-3057. 711
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.
A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents will result in disqualification.