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Customer Experience Team Jobs

Customer Experience Team Lead
By Independent Community Bankers of America At , Remote $43,685 - $51,201 a year
Maintains comprehensive knowledge of applicable products, services, company policies and procedures.
Help other departments as assigned by manager.
Recognize, document, and alert the manager of trends in customer calls.
Recommend process improvements to appropriate resource or manager.
Meet departmental goals and the position expectations as established by manager.
At least three years’ experience in leading contact center activities or the equivalent combination of training and work experience is preferred.
Customer Experience Team Member
By LuckyGunner.com At , Fort Worth, 76102 $14 - $15 an hour
You understand that exceptional user experiences must be created in every single interaction with a customer; and
You recognize that a consistently exceptional user experience is a valuable contribution to the value of a brand.
knowledge of firearms and ammunition is required for this job
You eat, sleep, and breathe service (not average service – instead, think Zappos, Starbucks, & Amazon);
Staff Assistant, Customer Experience
By American Airlines At , Dallas, 75219
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Global ReservationsTeam within the Customer Experience Division.
Manages ordering office supplies, updating manuals
High School Diploma or GED equivalency or equivalent experience/training
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Experience Team Qa Analyst
By Shipt At Birmingham, AL, United States
Provide constructive and actionable feedback within the evaluation form and to Associate Managers.
Remain current on process changes across the Experience Operations teams
A self-starter who proactively manages their work assignments and helps the team meet their weekly goals.
Strong verbal communication and interpersonal skills
Passion for delivering exceptional customer service experiences
Conduct detailed and comprehensive evaluations across a variety of customer service interactions.
Svp, Customer Experience Jobs
By Definitive Healthcare At Framingham, MA, United States
Experience with client management teams that operate/execute highly complex solutions leveraging the product suite.
Lead the end-to-end execution of the customer experience organization: including implementation, success, support, and renewal.
10+ years of experience in Customer Success leadership, including at least five years of experience in the healthcare sector.
Competitive benefits package including great healthcare benefits and a 401(k) match
Focus on customer journey and value optimization redesign for our three key customer end markets (life sciences, provider, and diversified).
Collaborate with subject matter experts to build scalable content playbooks that tie to end markets and customer use cases.
(Remote) Team Experience Manager
By Float.com At New York, United States
Manager Interview: We take a very collaborative approach to hiring, so you’ll meet with Georgie, for a 45-minute interview
Learn more about our team, mission and values
Read more about our Best Work Life
Founder Interview: As the final step, you’ll meet with Glenn, Float’s CEO, for a 30-minute interview.
Why We’re Hiring For This Role
What You’ll Be Responsible For
Customer Experience Engineer Jobs
By Tellius At San Francisco Bay Area, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Customer Experience Jobs
By The Ridge At United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Jobs
By The Ridge At Guernsey, WY, United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience & Support Pmm
By Google Fiber At United States
Experience with content management systems and software KMS and Lighthouse
Experience in technical program/project management.
5 years of experience in a help or support content, user education content, technical writing or content strategy role.
Experience driving product vision and cross channel communications.
Previous experience working in devices and hardware or telecommunications.
Customer Experience Team Lead - 12:30-9:00Pm Est
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
At&T Customer Experience
By Brainiac Marketing At Queens, NY, United States
· Develop and maintain a knowledge base of the evolving products and services
· Previous experience in customer service, sales, or other customer-facing roles.
· Excellent written and verbal communication skills
· Handle wireless appointments and retail customer inquiries
· You will work comfortably in a retail environment
· Provide information about wireless products and services
Customer Experience Engineer Jobs
By Tellius At San Francisco, CA, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Online Customer Experience Team - Remote
By DriveTime At Glendale, AZ, United States
Pay: $20/hr. remote. plus benefits after 30- days, voted Best Place to Work!, advancement opportunity at 6-months and more!!
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
Benefits like 401(k), company paid life insurance, short and long-term disability.
HIRING NOW!!! remotely in Arizona and Texas. classes starting every 2 wks.
Director Customer Experience Jobs
By CONMED Corporation At Atlanta Metropolitan Area, United States
Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
Minimum of 10 years of business experience (customer success). Minimum of 5 years of experience in a management role
Build and deliver a high-quality customer experience
Own CX measurement architecture including CX metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits
Translate insights into clear, actionable roadmap and manage/monitor progress to ensure completion and closed loop impact assessment
Partner closely with Sales, Marketing, Distribution, S&OP and Digital Experience teams
Customer Experience Support Jobs
By Kindra At , Remote
2 + years of experience
Experience using Gorgias and Recharge is a plus
Answering incoming customer calls, emails texts, and chats regarding subscription orders, product problems, service questions and general client concerns
Updating customer information in the customer service databases during and after each call + taking necessary action for problem resolution
Providing verification of shipments or order status when requested by customers
Maintaining interaction with coworkers regarding account information and unusual processing needs
Sr Team Leader Of Customer Experience
By Teleperformance At , El Paso, 79936, Tx
Solid organizational, administrative, leadership and time management skills
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Perform other related duties and assignments as required and as assigned by supervisor or manager
College degree preferred or equivalent work experience required
Minimum 2 years call center supervisory experience in high paced customer focused environment
Skilled in determining why and how tasks should be attempted and their effective completion
Director, Customer Experience Jobs
By RealPage, Inc. At , , Tx
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Online Casino Dealer - Customer Experience
By Evolution Americas At , Southfield, Mi $18 - $23 an hour
Service-minded with good communications skills
Able to provide an engaging and rewarding experience for our live players
1-2 years of work experience in a customer service and hospitality-oriented role.
10 days of paid time off
Professional, mature and with a natural ability to follow work rules
Responsible and dedicated - towards your work and your colleagues

Are you passionate about creating exceptional customer experiences? Join our Customer Experience Team and help us make our customers' lives easier! We're looking for creative problem-solvers who can think outside the box and come up with innovative solutions to customer issues. If you're ready to make a difference, apply now!

Overview The Customer Experience Team is responsible for providing excellent customer service and creating a positive customer experience. This team works to ensure that customers have a positive experience with the company, from the initial contact to the final resolution of their issue. They are also responsible for providing feedback to the company on customer satisfaction and any areas of improvement. Detailed Job Description The Customer Experience Team is responsible for providing excellent customer service and creating a positive customer experience. This team works to ensure that customers have a positive experience with the company, from the initial contact to the final resolution of their issue. They are also responsible for providing feedback to the company on customer satisfaction and any areas of improvement. The Customer Experience Team is responsible for responding to customer inquiries, resolving customer complaints, and providing customer support. They are also responsible for providing customer feedback to the company and helping to identify areas of improvement. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to work in a fast-paced environment
• Ability to think quickly and problem solve
• Ability to work independently and as part of a team
• Ability to multi-task
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Experience in a customer service role
• Experience in a customer-facing role
Job Responsibilities
• Respond to customer inquiries in a timely manner
• Resolve customer complaints and provide customer support
• Provide feedback to the company on customer satisfaction
• Identify areas of improvement in customer service
• Assist with customer service training and development
• Monitor customer service trends and best practices