Onboarding Lead Jobs

EV Connect is seeking an Onboarding Lead to join our Customer Success Team. The ideal candidate is a customer centric individual with experience onboarding and supporting customers in the e-mobility space. EV Connect is succeeding at an extraordinary rate and we now need the right Onboarding Lead to help us scale further.

Responsibilities:

• Create upsell opportunities at the point of onboarding customers.
• Maintain/review reporting necessary to determine how to execute the most efficient onboarding with the highest customer satisfaction.
• Support the Customer Success Team with any applicable renewal/growth opportunities.
• Guide customers through a 1on1 experience to set them up for success with their new EV Connect software portal.
• Complete all administrative requirements to successfully onboard the customer.
• Continuous development and improvement of onboarding content to match the evolving needs of our customers.
• Execute all onboarding activities for EV Connect site hosts.
• Meet/exceed all SLA requirements specific to contacting and onboarding all customers within the required timeframe.

Experience:

• Positive attitude and strong work ethic
• Ability to run multiple customer-facing meetings back to back.
• Familiarity with Zendesk, HubSpot, NetSuite, Microsoft teams
• Minimum 5 years customer service experience in the E-Mobility space

About EV Connect:

EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.

Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across 41 states in the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Confect’s reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.

Our Benefits:

Paid time off (vacation and flex time), health insurance, life insurance, dental insurance, 401k, workplace perks such as free healthy snacks, drinks and coffee.

EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.