Office Operations Manager Jobs

Salary: $£Competitive + excellent benefits (bonus, pension, healthcare, life cover etc.)

Location: INSERT – CUSTOM PER JOB

About the role

The Office Operations Manager works in collaboration with the wider Office Operations staff to provide consistent support of the day to day needs of their physical office space and staff as well as supporting global initiatives. This person will work closely with the site leader to maintain the company culture and uphold our mission, vision, and values in all they do. The ideal candidate views Fishawack Health’s employees as their clients and works to ensure that each employee’s experience is as positive as possible. A friendly can-do attitude is a must in this 100% office-based role!

About Fishawack Health

Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,500+ healthcare experts combine their knowledge and expertise across our core disciplines — Medical; Marketing; Policy; Value, Evidence, and Access; and Consulting.

Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.

What you’ll do

Local

• Maintains the general appearance of meeting rooms, public spaces, and kitchens, including unloading dishwasher, periodically cleaning out refrigerators and inventory stocking

• Acts as main point of contact for on-site employees on all office related matters, including providing concierge level service for all visiting executives and clients

• Performs front desk receptionist duties (greets visitors, checks and distributes mail, and accepts deliveries)

• Maintains office supply stock (takes inventory, orders supply, and handles delivery)

• Maintain local office COVID-19 procedure and documentation support

• Maintains office equipment (phones, copiers, coffee machine, etc). Schedules maintenance as needed.

• Provides basic on-site IT support as needed

• Works with the Head of US Office Operations to implement office systems, layout changes and equipment procurement as needed

• Maintains local office alarm, building, and parking access controls

• Manages internal and external client meetings (conference room setup, catering, clean-up)

• Maintains contractual relationships with local vendors

• Acts as local office fire warden (attend annual building training, maintain fire drill checklist, lead annual fire drill, etc.)

• Assist with coordination of local office events and philanthropy in collaboration with the global employee experience group and site leader.

• Follows proper billing protocol to process monthly expense report

Global

• Provides support for the Office Operations ticketing system

• Provides new hire onboarding support (overview meeting, office tour, new hire packet, new hire kit, etc)

• Assists with contract consolidation and negotiation in collaboration with the Head of US Office Operations

• Provides support for the company’s Environmental Social Governance (ESG) and Corporate Social Responsibility (CSR) initiatives

• Assists with new acquisition integrations

• Works with the Head of US Office Operations to develop best practice policies and procedures

• Supports the company’s health and safety requirements

• Provide support to company home workers

• Performs other operational duties and works on special projects to support the global team as assigned

Travel Manager Responsibilities

• In collaboration with The Appointment Group (TAG) agents, manage multi-city travel booking, including air, hotel, and train

• Act as administrator for TAG travel portal, including managing user access, invoice review/approval, ensuring accurate project tracking and travel reporting and analysis

• Track travel-spend and provide suggestions for better use of tools, apps and services to senior management

• Manage ground transportation booking as needed

• Research and propose ground transportation, hotel and event space travel partners in key locations and work to get the best possible deals for Fishawack for these services

• Maintain hotel, restaurant, and taxi database

• Manage hotel accounts/loyalty reward schemes

• Manage airline business memberships and establish where necessary

About you

• AA or BA degree or equivalent work experience

• 3+ years’ operations or office management experience in an office environment

• Computer proficiency in Microsoft Office (MS Outlook, Excel, Word, PowerPoint)

• Employees hired into this position are required to receive the COVID-19 vaccination, subject to medical or bona fide religious accommodation. Proof will be required upon hiring.

• Helpful manner with the ability to build strong relationships with team members

• Demonstrated ability to juggle multiple priorities

• Effective verbal and written communication skills

• Strong attention to detail and organizational skills

What we can offer

Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.