Oep Human Services Manager 3 (Three Positions)

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Some opportunities happen only once in a lifetime, like these positions where you will have the chance to effectively use your leadership skills and work in partnership with a team of professionals to oversee our Oregon Eligibility Partnership (OEP) that delivers services to Oregonians. We are looking to hire three dedicated individuals to serve as the Virtual Eligibility Center Administrator, Storefront Office Eligibility Administrator & Service Delivery Supports Administrator and join our Oregon Eligibility Partnership, part of the Oregon Department Human Services (ODHS). If you want to influence action, implement policies and serve our communities, then we are looking for you. ODHS offers an opportunity to work in a culturally rich, diverse, and rewarding environment with exceptional health benefits, life insurance, PTO, paid holidays, retirement, and more!

The Oregon Eligibility Partnership is the dedicated ODHS division for ensuring coordinated responsibility occurs in determining timely eligibility benefits for Oregonians seeking supports related to health, food security, employment, and cash benefits. The intent of this division is to shift Oregon from a programmatically siloed state to an eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations, referring individuals who are denied or approved to the appropriate ongoing services in a person-centered way.

WANT TO KNOW MORE ABOUT JOINING OREGON ELIBILITY PARTNERSHIP?

We are hosting a virtual information session on Friday, April 28 from 1:00 pm to 2:00 pm Pacific Time. You will have the opportunity to learn more about the three positions, speak with the recruiter who can help you apply, the Director and Deputy Directors from the OEP team, and other members of the team.

Topic: OEP Information Session

Time: 1:00 PM to 2:00 PM

Use the link below to join the meeting via Zoom:

Meeting ID: 161 173 5461

Passcode: 419401

One tap mobile

+16692545252,,1611735461# US (San Jose)

+16468287666,,1611735461# US (New York)

Dial by your location

+1 669 254 5252 US (San Jose)

+1 646 828 7666 US (New York)

Meeting ID: 161 173 5461

Find your local number:

Join by SIP

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

ODHS

Equity North Star

competitive benefits packages

What you need to qualify

EXPERIENCE AND EDUCATION

Manager 3

Seven years of supervision, management, or progressively related experience;

OR

Four years of related experience and a bachelor’s degree in a related field.

Essential attributes

We are looking for candidates with:

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

Storefront Office Eligibility Administrator

As the Store Front Office (SFO) Eligibility Administrator, you will work in partnership with the OEP Director, Deputies, and Leadership as well as other ODHS Directors, Deputies, and Executive Leadership teams. You will provide high level overview of diverse units by day-to-day management, leadership, consultation, mentoring and coaching to the ODHS SFO Eligibility leadership teams in the areas of leadership development, community engagement, management accountability and ODHS program alignment. You will also work closely with Directors, Deputy Directors, District Managers, program staff and will carry out the mandated goals and objectives determined by the Governor or other high-level officials assuring that policy implementation and procedure development/implementation are effective and efficient and provide the best service possible to agency clients and meet the needs of the virtual eligibility center staff.

In addition, you will provide leadership, technical and general direction, guidance, and support to SFO Eligibility leadership teams regarding logistical SFO eligibility operations issues for the provision of effective and efficient services to people and communities and to ensure successful development and execution of SFO delivery systems. This position provides management analysis to continually improve the quality and effectiveness of client services resulting in positive outcomes for clients and communities. This position has direct impact in the delivery of all programs related to the Oregon Eligibility Partnership and works closely with all other ODHS programs, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC).

Virtual Eligibility Center Administrator

As the Virtual Eligibility Center (VEC) Administrator, you will work in partnership with the OEP Director, Deputies, and Leadership as well as other ODHS Directors, Deputies, and Executive Leadership teams. You will provide high level overview of diverse units by day-to-day management, leadership, consultation, mentoring and coaching to the VEC team managers of the Oregon Eligibility Partnership in the areas of leadership development, community engagement, management accountability and ODHS program alignment. In addition, you will provide technical and general direction, guidance, and support to the program managers regarding logistical VEC operations issues for the provision of effective and efficient services to people and communities and to ensure successful development and execution of virtual delivery systems.

Furthermore, you will work closely with directors, deputy directors, program staff and VEC managers of OEP, you will carry out the mandated goals and objectives determined by the Governor or other high-level officials assuring that policy and procedure development/implementation are effective and efficient and provide the best service possible to agency clients and meet the needs of the virtual eligibility center staff. You will provide leadership and consultation on systemic issues applicable for the statewide VEC teams, assisting in the creation of connections with local offices and districts for issues of common interest, concern, and best practices. This position has direct impact in the delivery of all programs administered through the ONE Eligibility System and works closely with all other Oregon Department of Human Services (ODHS) programs, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC).

Service Delivery Supports Administrator

As the Service Delivery Supports Administrator, you will work in partnership with the OEP Director, Deputies, and Leadership as well as other ODHS Directors, Deputies, and Executive Leadership teams. You will oversee communication to agency staff & partners around policy, actions, transmittals, and manuals in coordination with Oregon Department of Human Services (ODHS), Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC). Furthermore, you will provide direction in the identification and implementation of innovations for improving efficiencies, accuracy, timeliness, and customer service. In this position you will make decisions and lead strategic initiatives for Oregon Eligibility Partnership, Statewide Workflow and Statewide Model, Change Network, Training, and all other Statewide Service Delivery Supports. You will also be accountable for operational planning for initial and ongoing implementation of federal and state statutes and policies.

Working conditions

Application instructions & requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills and lived and/or work experience that shows you are an excellent candidate for the position.

application instructional video

Additional requirements

Helpful information

Oregon job opportunities