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Human Services Specialist 1 (Bilingual Requirement English/Vietnamese)

Company

Department of Human Services
Address , Salem, Or
Employment type FULL_TIME
Salary
Expires 2023-07-15
Posted at 1 year ago
Job Description
Initial Posting Date:
05/09/2023
Application Deadline:
05/19/2023
Agency:
Department of Human Services
Salary Range:
Position Type:
Employee
Position Title:
Human Services Specialist 1 (Bilingual requirement English/Vietnamese)
:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination, and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire individuals that deliver excellent customer service and want to contribute to a welcoming environment as a Human Service Specialist 1 in Salem (VEC) (Bilingual English/Vietnamese). In this role you will aid individuals and families seeking services for our agency programs and resources.
Bilingual requirement (English/Vietnamese)
This position is bilingual and requires duties to be done in both English and Vietnamese. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
What you need to qualify
  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
  • College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
  • Bilingual in English and Vietnamese (the job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position).
You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.
Essential Attributes
We are looking for candidates with:
  • Customer Service: Experience communicating clearly with customers in person and by phone to obtain information to assess their needs. The ability to find a solution to an issue or situation by providing accurate resources. Delivering respect, assisting the customer through a trauma-informed lens, and having empathy to understand the customer’s needs.
  • Team-Oriented: Ability to work and thrive in a team environment. Ideally, this person will bring a positive attitude to their work and promote a positive office culture. Provides support to their team, including all branch staff, community partners, and the families we serve. Dedication to providing and promoting the ODHS Core Values of Innovation, Integrity, Professionalism, Respect, Responsibility, Service Equity, and Stewardship. Commitment to providing and nurturing a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and communities we serve.
  • Explain Laws, Rules, and Policies: Ability to professionally interact with a high volume of customers from diverse backgrounds and effectively communicate decisions/policies regarding benefits or services in person, via email, or by phone.
  • Computer Skills: Possess technical skills that include primary computer and search engine knowledge and the ability to communicate verbally and in written communications, such as email, texts, reports, etc. Also, possess skills to properly enter and process data collected.
  • Verbal/Written Communication: The ability to engage with individuals, articulate thoughts, and express ideas effectively using oral, written, and non-verbal communication skills and to listen for meaning and understanding. The ability to communicate via email, mail, written document, reports, and presentation.
  • High Volume of Work: Ability to complete tasks, duties, projects, and obligations with deadlines that produce high-quality results. Experience prioritizing and putting the customer’s needs first.
Please clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As the first point of contact in our Virtual Eligibility Centers (VECs) for customers, this position will contribute to the welcoming environment as families and individuals interact with the agency.
In supporting the day-to-day operations of the office, this position will primarily
  • Work with Oregonians to support the online Oregon Eligibility system, for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC) and Medicaid, by phone or email to resolve any questions or concerns.
  • Assisting Oregonians through a trauma informed lens.
  • Supports the business support functions within the office.
  • Providing support to VEC staff in supporting the work and the families using the case aid model.
  • Support the infrastructure of the VEC office.
  • Provides financial desk responsibilities as assigned

Working conditions
  • Monday – Friday; 8:00 am to 5:00 pm.
  • Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
  • The work schedule for this position will be determined by business need. May be relocated to other offices or to out-stationed sites within the district.
  • Training Schedule:
    • Monday – Friday; 8:00 am to 5:00 pm.
    • First two weeks of training will require you to be on-site.
  • Experience high volume of inbound phone calls, computer work, using various computer programs in a fast-paced team environment.
  • May require a valid driver’s license or other acceptable method of transportation.
  • This position is eligible for a hybrid work schedule.
  • Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
  • First two weeks of training will require you to be on-site.
  • Work Schedule:
    • Monday – Friday; 10:00am to 7:00pm.
  • Monday – Friday; 10:00am to 7:00pm.
Application instructions & requirements
Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • Please upload a resume and complete the work history profile. Cover Letter is optional. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Additional requirements
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • May require a valid driver’s license or other acceptable method of transportation.
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
Helpful information
  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • This recruitment may be used to fill future vacancies.
  • This position is represented by the Service Employees International Union (SEIU).
  • If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Amanda Alvarado via e-mail at [email protected] or 541-709-8695. Please be sure to include the job requisition number.