Nurse Member Advocate Jobs

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

The Nurse Member Advocate is an integral part of a cross-functional clinical team comprised of physicians, nurses, medical assistants, pharmacy technicians and support staff that facilitates the 24/7 delivery of whole person healthcare, ensuring the optimal use of internal and external, diverse health care resources to improve health outcomes.

The nurses are responsible for care delivery in all Teladoc service lines focusing on ensuring the highest clinical quality, as well as member and client satisfaction.

Essential Duties and Responsibilities

• Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction
• Support additional projects as needed
• Provides clinical support and guidance to support staff regarding case related inquiries
• Resolves prescription issues related to episodic care within established protocols and turn-around times
• Utilizes the company’s proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and external
• Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans
• Maintains his/her own availability within Outlook for scheduling of member visits and all follow ups
• Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
• Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines
• Conducts member health coaching and provides treatment decision support service via printed educational materials and videos
• Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each process
• Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery

Supervisory Responsibilities

No

Qualifications Required for Position

• Quality driven with a focus on flawless customer service
• Ability to work independently but recognize when escalation is warranted
• BSN Preferred
• Strong clinical knowledge base
• Bilingual-Spanish Speaking a plus
• Med-surg background preferred
• Outstanding team player & strong interpersonal skills
• 5 years recent experience in the acute care setting preferred
• Excellent written and verbal communication skills
• Proficiency using technology and software including Microsoft Word, Excel, Outlook
• Strong organizational skills and the ability to multitask with ease
• Active Registered Nurse license

The base salary range for this position is $80,000-90,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023 . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.