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Credentialing Associate Jobs
Company | Competency & Credentialing Institute (CCI) |
Address | , Remote |
Employment type | FULL_TIME |
Salary | $20 an hour |
Expires | 2023-06-25 |
Posted at | 1 year ago |
MAKE AN IMPACT! CCI is looking for a Credentialing Associate to join our team! Are you a lifelong learner who is passionate about making an impact? Work in a place where your team values and empowers you! Join a team dedicated to perioperative nursing excellence and professional growth.
Job Announcement
Credentialing Associate
Job Summary:
The Credentialing Associate facilitates a positive customer experience for
CCI’s candidates, certificants, and partners while helping customers with
questions, giving customers information about our products and services,
and taking orders. The Credentialing Associate will gain familiarity with
CCI’s programs, technical areas of credentialing, and processes for
resolving issues. A variety of computerized systems and reference
materials will be utilized frequently. This position will participate in and take
ownership of efforts to support the Credentialing department as well as the
organization. The Credentialing Associate will explore and troubleshoot
issues with efficacy and in collaboration with the Company’s internal staff
and external partners. This position will report to the Director of
Credentialing and Accreditation.
Roles & Responsibilities:
- Supports CCI candidates and certificants by answering inbound calls and
emails. Takes necessary action to achieve customer satisfaction.
- Provides courteous, professional support in a manner that consistently
meets or exceeds customers’ expectations.
- Processes product orders, payment information, credit card transactions,
and quality control procedures.
- Updates records when changes occur and performs candidate registration
entry and file maintenance within CCI’s various programs.
- Assists with the review of candidate applications for eligibility and
completeness, and contacts customers when necessary to complete the
application process.
- Answers questions concerning all aspects of the
- Assists with audit processes as needed.
certification/recertification process.
- Provides backup fulfillment duties.
- Coordinates data transmission between CCI and the testing agency (e.g.,
appointment scheduling updates).
- Initiates and maintains a consultative/collegial relationship with peers,
staff, volunteers, and other business entities.
- Performs other duties as assigned.
- Participates in orientation of new staff members.
Required Skills/Abilities:
- Excellent written and verbal communication skills with the ability to explain
technical details to non-tech savvy customers.
- Strong analytic, problem solving, and research skills to sufficiently
address issues even if the solutions aren’t immediately obvious.
- Consistent availability during CCI’s high volume contact season (mid-
December to early January). Opportunity for OT pay exists during high
volume periods.
- Self-motivated, with prompt and responsive communication, especially
within the credentialing team.
Education and Experience:
- The ideal candidate will have a combination of education, training and
experience that includes a minimum of two (2+) years working experience
in a customer service-related position.
- Completion of the self-paced, online I.C.E. Credentialing Specialist
- Associate degree preferred but not required.
program within 6 months of hire. Course to be done during work hours and
is considered as a part of our Professional Development Program.
Reports to: Director of Credentialing and Accreditation
Location: Denver/Remote
Standard Hours/Week: 40
Starting Salary: $20.00/hour
FLSA: Non-Exempt
Benefits Include: Medical Insurance, Dental Insurance, Paid Time Off,
401(k) plan and Safe Harbor plan, Life Insurance, Vision Insurance,
Extended Illness Bank, Education Assistance, Long-term Disability and
Flexible Spending Account
Competency & Credentialing Institute is an Equal Opportunity
Employer. We do not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender, identity, national origin, disability or
any other status protected by law or regulation. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
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