New Patient Center Liaison

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
If you're a Patient Services Representative, Customer Services Representative, Call Center Specialist or Patient Scheduler looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.
We have an immediate opening for an experienced and dynamic individual to join our Marketing and Customer Service Team as a New Patient Scheduler in our New Patient Center. This is a full-time position working Remote Monday through Friday, 10am-7pm.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Liaison is responsible for:
Responsibilities include:

• Track and follow up with prospective patients to meet a wide range of patient needs
• Make recommendations for process improvement and suggest opportunities to increase new patient opportunities. This position does not involve any cold calling or telemarketing
• Accurately maintain customer database
• Answer inquiries and schedule medical appointments for people who are considering fertility treatment
• Accept in-bound calls, chats, and inquiry forms and ensure optimal patient service
• Assist prospective patients in empathetic, efficient manner
• Screen inquiries appropriately to help create satisfied new patients
• Maintain high level of best-in-class customer experience/professionalism with a wide range of customers
• Coordinate with all Shady Grove Fertility offices and supervisors to ensure seamless transition of prospective patients and the highest level of patient satisfaction

What You'll Bring to Numerator
What You'll Bring:
The skills and education we need are:

• Ability to build relationships and communicate information in an effective and empathetic manner
• Bachelor's degree preferred
• Ability to navigate through multiple software interfaces with speed and accuracy
• Ability to provide exceptional customer service with at least 2 years of inside sales, call center, healthcare front office, or patient scheduling experience
• Ability to work independently as well as collaborate within and across departments
• Ability to multitask and stay organized
• Bilingual in Spanish a plus

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:

• Tuition assistance
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Ability to make an impact in the communities we serve
• Competitive pay + bonus
• Earned telework incentives
• Comprehensive paid training

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.