Patient Experience Managing Consultant

Access and Experience Transformation

Managing Consultant, Patient Experience

As a senior delivery team member, you will perform highly complex work for our clients with extensive latitude for independent judgment.

In this full-time advisory position, your work will center around helping our health system clients navigate the people, process, and technology changes associated with becoming more consumer-centric organizations.

The role you play

An effective Managing Consultant, Patient Experience will help the organization on a whole achieve success through:

• Embracing our mission to humanize healthcare
• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

Engagement Leadership

• Proactively managing client verbal/written communications, expectations, and status reporting
• Effectively managing your own time on project deployment/utilization
• Collaborating on project activities and deliverables with fellow Tegria team members
• Applying appropriate tools and methods to achieve desired outcomes including, but not limited to, status reporting, metrics, change management, change control, and quality assurance
• Working independently or as part of a project team on client engagement(s)
• Providing professional, effective, and consistent delivery of consulting services on all assigned engagements
• Serving in a lead capacity and providing product, operational, project-based, and/or related consulting services as needed

Internal Team Support

• Leveraging knowledge and skillset to serve as a thought leader on the team
• Mentoring less experienced team members

Sales and Business Development

• Identifying and reporting opportunities for future work when working with clients
• Assisting in developing materials to support sales activities as needed

Personal / Professional

• Operating independently with limited guidance or oversight, monitoring your own work progression

What we’re looking for

We expect:

• 6+ years of experience working with Epic, Salesforce, Press Ganey, or equivalent portfolio
• Demonstrated success in client project delivery, including creation of executive-level strategic planning, presentations, and change management
• 3+ years of experience leveraging data to drive actionable insights through journey mapping or equivalent exercise
• Demonstrated effective communication, interpersonal, organizational, and leadership skills with an ability to balance assertiveness with diplomacy
• 6+ years of experience consulting and/or leading technical and operational patient experience design
• Excellent interpersonal skills including verbal and written communication, teamwork, negotiation and influencing skills
• Demonstrated discernment and reasoning ability regarding people, facts, trends, vague future states of industry, regulations, and the markets

We’d love to see:

• Membership in Healthcare Access or Experience Professional Organizations
• MBA or similar post-graduate degree

Success Criteria

People who are successful in this role…

• Maintain a high standard for the quality of their own and others’ work
• Adapt to a dynamic, matrixed environments with ever-changing workloads
• Can own projects by acquiring knowledge, sharing it with decision makers, executing in a timely manner, and producing quality outcomes
• Are organized with exceptional verbal and written communication skills
• Have a collaborative, roll-up-your-sleeves mindset

Need a few more details?

Status: Exempt | Regular full-time

Eligibility: Must be legally authorized to work in the U.S. without sponsorship

Work Location: This position is remote. Must work in a location within the U.S.

Travel: Up to 50%

Benefits Eligibility: Eligible

Compensation: $137,000 - $172,000

Now, a little about us ...

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

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Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.

• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.

• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

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Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.