Patient Assistance Liaison - Selikoff Centers For Occupational Health (Bi-Lingual Spanish)

Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Role & Responsibilities:

The Patient Assistance Liaison investigates, resolves, documents and reports patient and visitor compliments and concerns to leadership and staff. This individual participates in the development and implementation of customer service and patient relations initiatives related to his/her assigned department. Provides monthly accountability and analysis of customer service outcomes to department management.

Responsibilities

• In a non-patient area handles daily over 100 over the phone interactions in a fast paced Information Retention and Benefits Center
• May perform additional tasks
• Schedules different types of appointments at four different locations
• Conducts interviews with callers seeking occupational medicine services, makes an initial assessment of work relatedness and offers appropriate service
• Primary contact for callers inquiries about the practice services, welcomes and introduces new patients to the practice, collects and provides information to other callers; like employers, lawyers, internal and external health care providers
• Primary involved in patient retention, actively reaches out to the patients to offer health care services and appointments at the Mount Sinai World Trade Center Health Program Clinical Center of Excellence
• Triages calls and connects patients with the appropriate party
• Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents

Qualifications

• Minimum one year call center related experience (high call volume environment)
• Patient-based customer service and soft skills
• Experience with patient outreach and retention preferred. Experience in initiating contact with the customer to offer services or products
• Bilingual English / Spanish
• Ability to work, complete task, meet targets and manage work time independently
• Strong computer skills. Will work simultaneously with different applications
• High School graduate/GED
• Excellent written and oral communication skills

Employer Description

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.0137 - $27.1283 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.