Senior Technician Network Operations

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

At Verizon, we don't wait for the future, we build it! Join the industry leader in Network and Telecommunications Services as we embark on transforming our nation's critical communications infrastructure and the FAA's National Airspace System (NAS) network. As a member of our FAA Enterprise Network Services (FENS) team, you will bring your passion, education and experience to this critical mission and interact directly with decision-makers and government staff who are tasked with ensuring the nation's air transportation system's underlying communications infrastructure is secure and always available. We are hiring skilled and energetic candidates to work alongside the best and brightest employees on a long-term career opportunity to design, build and operate the next generation NAS network supporting the busiest, most complex aerospace system in the world.

What we’re looking for...

A Senior Technician Network Operations with responsibilities for planning, preparing, and installing connectivity for the logical and physical levels (layer 1, 2 and 3) for a variety of voice and data products. You will prepare and plan network installations by studying customer orders, technical specifications, verifying equipment, supplies, and materials. Once installed, you will test remote telecommunications equipment (routers, switches, multiplexors, etc.) and activate remote access tools. This position will coordinate and collaborate with vendors, other telecommunications carriers, and contracted agencies. Position may require shift work.

• Respond to trouble reports, performs troubleshooting activities and drives repairs/replaces malfunctioning equipment and/or facilities.
• Work closely with management to identify potential gaps and shortfalls to internal processes and external impacts. Provides solutions and feedback as needed.
• Troubleshoot and correct issues.
• Test network back-up procedures, update documentation.
• Review and recommend updates to CLR's (Circuit Layout records) and review installation diagrams via various core systems. (BGW, TCOMS, and Provisioning Controller).
• Verify service by testing circuits, equipment and clearing alarms; identifying, correcting, or escalating problems.
• Provide guidance within the team and works with management to provide assistance to other team members as required to ensure the department delivery goals and testing standards are met.
• Follow industry and company standards and maintain a safe work environment by following codes, standards, and legal regulations.
• Maintain internal and external customer rapport by listening to and resolving concerns and answering questions.
• Update job knowledge and training materials by participating in educational opportunities, read technical publications and participate in other various activities in the industry.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

You’ll need to have:

• Experience installing and configuring a variety of SONET / Network Equipment like Adtran, Cisco, Lucent, Fujitsu, Juniper, Tellabs, Nortel, and Ciena.
• Bachelor’s degree or one or more years of relevant experience in network communications.
• Experience with digital and SONET Transport - T-1, T-3, OC-3, OC-12, OC-48.
• Experience with TDM/SONET/Ethernet design, engineering, and provisioning.
• Experience installing and configuring CPE/CTE from a variety of vendors like Cisco, Juniper, Ciena, and Overture equipment.
• One or more years of experience in provisioning and network connectivity activation for Layers 1, 2, and 3.
• Experience using and operating test equipment (remote) and diagnostic software.

Even better if you have one or more of the following:

• Advanced knowledge and ability to physically install and configure equipment, connections, wiring, and cable working from layouts or plans.
• Ability to read and understand technical manuals, schematic diagrams, and related documentation.
• In-depth Knowledge of Communications switching and common control systems.
• Extensive knowledge of industry testing standards for telecommunications services. (IE.. RFC 6349 and IY1564)
• Broad Knowledge of Communications telecommunications wiring standards and installation practices.
• Ability to use Windows, Word, Excel, and other related PC applications.
• In-depth understanding of TDM/SONET/Ethernet design, engineering, and provisioning.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.