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Tier 1 Help Desk Support Jobs

Help Desk Supervisor 1 - Education
By Public Consulting Group At United States
Develop excellent working knowledge of applications required to fulfill job responsibilities
Maintain effective working relationships with stakeholders including program management staff and client sponsors.
Able to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Required Education and Work Experience
Provide Help Desk agents with guidance and training based on experience handling progressively complex questions and situations
Manage support ticket resolution times and SLAs
Tier 1 Help Desk Technician
By Helena Public Schools At , Helena, 59601 $22.39 - $25.44 an hour
Knowledge of Mac OS, Apple Volume Purchasing, and Casper Management
Experience and knowledge of Microsoft Office 365 (Teams, Word; Excel; Access; Outlook, Edge, PowerPoint).
Have the technical skills to resolve 30 to 50 percent of the problems encountered over the telephone or via electronic communication.
Excellent telephone and people skills.
Ability to manage multiple tasks and projects.
Demonstrated technical experience assisting users and troubleshooting
Doas Help Desk Analyst 1 (712632)
By NITELINES USA, INC At , Atlanta $22 an hour
Confer with staff, users, and management to establish requirements for new systems or modifications.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
Tier 1 It Help Desk Technician - Fully Remote
By Magna5 MS LLC At ,
Engage in continued certification training to improve their skillset.
Proven experience troubleshooting problems ranging from server, network, and PC issues.
Must provide quality customer service skills in all forms of communication.
Document resolutions and build knowledge base articles
Help desk or relevant customer service skills.
Experience with PSA and RMM Tools
Service Desk Tier 1 Support Specialist
By Insight Global At United States
1-2 Years of IT Call Center, Service Desk, OR help desk
Provide support within applications and infrastructure by troubleshooting, researching, and resolving business issues
Grab tickets through Service Now
Password Resets for internal team members
Basic troubleshooting for Teams, Microsoft Apps, Computers, Wi-Fi, phones, etc.
Tier 1 Help Desk Jobs
By BAE Systems At , Lorton, 22079, Va $70,516 - $119,891 a year
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
About BAE Systems Intelligence & Security
Help Desk (Level 1) Jobs
By Jobot At Columbus, OH, United States
Proficiency in Service Now or equivalent IT service management (ITSM) tools.
Conduct remote troubleshooting and provide clear instructions.
Document technical knowledge in the form of notes and manuals.
Minimum of 2 years of experience in a help desk or IT support role.
Experience in supporting Microsoft Teams and other collaboration tools.
Strong knowledge of computers and how to troubleshoot hardware and software issues on desktops and laptops.
Help Desk Analyst- Level 1
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Tier 1/2 Help Desk Jobs
By Insight Global At Durham, NC, United States
2 years of relevant IT experience
Experience providing both in person and over the phone support
2+ years of experience with Windows 10
Title: Tier 1-2 Helpdesk Analyst
Duration: 12 month contract (with potential to extend)
** Must be local and willing to go onsite!**
Help Desk Level 1 Jobs
By Simnet Inc. At North Ontario, CA, United States
1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus
Commit to continuous education, certification, and self-improvement
Provide first level support and problem resolution for incoming calls received via telephone and email through remote and onsite support
Complete daily operational documentation in client knowledge base
Remote in to assist clients with support tools such as N-able and TeamViewer
Excellent written skills to document clear concise notes/documentation for client or internal use
Help Desk Tier 1.0 - Pendleton, Or
By Cayuse Holdings At Pendleton, OR, United States
Excellent customer relationship skills with a strong customer focus and an ability to work well in teams or as an individual.
Articulate with effective oral and written communication skills.
Requires federal Secret Clearance in line with facility and/or government contract requirements.
1 year of Service/Help desk or customer service support experience.
Will work as needed to accomplish task and responsibilities.
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation.
Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
Tier 1/Email Queue Help Desk Analyst
By TekSynap At Washington, DC, United States
 Escalate problems or tickets to higher level management when required and/or necessary.
 Experienced in the use of remote access applications
 Proven experience as a Help Desk Analyst or other IT support role
2-year Degree (AA) in computer science; or like experience.
Strong critical thinking skills that facilitate expedient problem solving.
 Providing Tier 1 support for all remote access technologies (VPN, Cloud, etc).
Help Desk Analyst Tier 1
By The So Company At Brooklyn, NY, United States
Remote work, especially work with distributed teams. Experience with agile teams or knowledge of Zen hub, GitHub for support tickets
Manage your own time and deadlines in a remote, project-based environment while working both independently and on distributed teams
Good communication skills in a remote remote working environment
Maintains a strong working knowledge of all internal and external systems and software
Tech support background (1 to 2 years), familiarity researching through GitHub and Confluence documents. Required qualifications:
Ability to manage multiple communication channels
It Help Desk Tier 1
By Leppo, Inc. At Kent, OH, United States
Excellent organizational and time management skills
Project Management experience a plus
Management of GPS system and in-house systems.
Assist in the implementation of telecommunications systems, including VOIP, cell phones and mailbox management, etc.
Provide remote and onsite help desk and other related support while demonstrating excellent customer service skills.
Actively seeks work and communicates availability to management.
Tier 1 Help Desk Support (Secret Clearance Required)
By Constellation West At Harrison Township, MI, United States

The Help Desk Analyst will provide specialized 24/7 operational help desk support to PRMS/PRMM users worldwide. This support shall include technical expertise and assistance on questions/issues ...

Help Desk Support Specialist - Tier 2 - Remote
By Agile5 Technologies, Inc. At Fairmont, WV, United States
Understands, learns, and applies emerging automated build, test, and deployment capabilities; helps develop project teams toward integrating such solutions
Makes informed decisions and develops solutions to daily tasks based on past experience
Mentors and guides team members who have less experience
Consults with project teams and end users to identify software requirements
Tier 2 Help Desk Specialist Job Duties
Analyzes, investigates, solves, and documents Tier 2 trouble tickets.
Help Desk Support Specialist - Tier 1 - Remote
By Agile5 Technologies, Inc. At Fairmont, WV, United States
Help Desk Support Specialist Job Duties
Collaborate with multiple Level I, II, and III help desk support specialists/engineers to coordinate resolution of issues
Use help desk tools such as Salesforce, Jira, and Confluence to document all interaction to include resolution/disposition of help desk tickets
Provide functional area subject matter expertise to end users on the use of systems
Document and submit trouble tickets and recommend change requests for recurring issues
Coordinate changes with engineering and development support teams and document using the approved change request process
Help Desk- Tier 1/11 Jobs
By Motion Recruitment Partners LLC At California, United States
Strong knowledge and experience in setting up and supporting new hire desks and account creation.
Assist with inventory management, tracking and ordering equipment and supplies as needed.
Previous experience in a similar Level 1 Helpdesk Technician or technical support role.
Solid troubleshooting skills for both software and hardware issues on Mac and Windows platforms.
Excellent customer service and communication skills, both verbal and written.
2+ years of related IT support experience in a mixed Mac and Linux environments
Tier 2 Help Desk Jobs
By GDH At San Antonio, TX, United States
Identify trends in training, performance and knowledge deficiencies and escalate risks and issues to management.
Conduct training sessions as necessary under direction of management.
Relevant technical certifications or relevant MHS Application experience
Serve as a Technical SME for MHS Genesis procedure and support knowledge.
Identify and prepare procedures/articles for knowledge base.
Technically advanced support knowledge in specific MHS applications