Multifamily General Manager Jobs

The Multi-Family General Manager is responsible for overseeing all aspects of a large unit, Class A multi-family property. This position will lead operations, leasing and maintenance teams to ensure the highest standards are delivered to current and prospective tenants.

Job Responsibilities:

• Uphold HUD compliance and complete annual inspections
• Review J turner prospect/resident surveys with leadership team
• Manage resident violations in relation to community conduct and the enforcement of community policies
• Training, career development, and team building for staff
• Uphold company standards of excellence
• Meet with leaders weekly for oversight of responsibilities
• Responsible for all lease and applicant paperwork
• Monitors make ready turns for compliance and company standards
• Entry of all renewals and notices
• Conduct audits of vendor insurance, rentable items, lease files, accounting
• Oversee property audits of parking, storage, pet, patio and appliances
• Plan, attend, and oversee monthly resident events
• Host morning huddles with teams for communication, training, and motivation needs
• Updating all pricing: Yieldstar, BI, Yardi, ALN, Smart Locating, website's, price list and all other marketing tools
• Hire new staff members, provide daily management over Supervisors and conduct performance reviews
• Assist residents with concerns, problems or questions regarding their unit or the property
• Create and approve resident community letters
• Comply with all Fair Housing laws
• Oversee all leasing activity, resident retention and renewal program
• Conduct weekly meetings with all staff members and third-party support team
• Keep up with Neighborhood watch program with residents and local police
• Control Petty cash expenses
• Shop competitors and surrounding market
• Maintain all aspects of key track and resident keys
• Prepare annual financial budgets
• Ensure work orders are completed in a timely manner
• Assist with annual capital improvement plans and coordination
• Review daily software programs for leasing, follow-up, daily task completion
• Review/memo nightly security reports and address any unresolved issues
• Monitors service requests for compliance with company standards
• Review payables and receivables
• Provide feedback to Leasing Director regarding leasing shopping/video reports
• Maintain rapport with Billingsley retailers and management
• Assist in leasing responsibilities, when necessary
• Audit and reserve amenities through online software Skedda
• Insure compliance on community policies
• Provide weekly, monthly, quarterly reports to management team
• Update make ready board and communicate to Maintenance the status of weekly move-ins
• Communicate community awareness with local police department and on-site patrol
• Assure completion of incident reporting and mitigate potential losses
• Oversee daily accounting activities for the property
• Coordination of monthly schedules for leasing/maintenance staff
• Conduct bi-weekly landscape tours and property inspections
• Control expenses, focus on maximizing revenue and managing the property budget
• Manage Gracehill employee compliance

Job Qualifications:

• Excellent written and verbal communication skills
• College degree preferred
• Strong accounting background
• Strong ability to promote good resident and staff relationships
• Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
• Ability to handle multiple tasks and multiple priorities in a fast-paced environment
• Strong leadership skills with proven success created a positive, motivational environment
• Superior communication and customer service skills
• Familiarity with Yardi highly preferred
• 5+ Years Multifamily experience as Property Manager, Community Manager or General Manager at a large (1000+ units) multi-family property

About Billingsley Company

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns and manages its properties, ensuring long-term client, resident and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience and a vast array of amenities aimed to attract and retain tenants, residents, visitors and employees. These amenities include art, sculpture, parks, trails and outdoor public spaces. Delivering smart design integrated with artistic works and natural spaces, Billingsley Companys developments are life-enhancing communities in which to work, live, play, shop and dine. Combining its relationships in the local market with its expertise in development, Billingsley Company provides expanded opportunities for its business partners. From raw land to fully developed communities, Billingsley Company is engaged in each step of the process. We own, design, finance, lease and manage for the future success of our investments and the future success of our tenants. Our decisions in design, finance and construction are grounded in doing what is right for the long term.