Multi Unit Manager Jobs

Being a Multi-Unit Market Manager at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Market Manager should have experience leading multi-unit stores in the restaurant industry, as you will be responsible for ensuring customer satisfaction, and measuring the financial performance of all the locations in your area while reporting directly to the District Manager. Andy’s Frozen Custard is a great place to work, and the people here love what they do. Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”
Benefits

• Paid vacation, sick, and personal days after 90 days of employment
• Health, dental, vision, and life insurance
• Advancement and travel opportunities
• 401K plan matching
• Quarterly bonus opportunities

KEY RESPONSIBILITIES
Responsibilities and essential job functions include, but are not limited to, the following:

• Utilize existing tools to identify and prioritize communications to the store management team within the district.
• Drive the implementation of company programs to meet operational and organizational objectives.
• Access external resources to support company-wide operations including Marketing, Finance, and Store Development.
• Review store environments and key business indicators within the market to identify problems, concerns, and opportunities for improvement.
• Plan, identify, communicate, and delegate key responsibilities and practices to the store management team.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance.
• Monitor and manage market-wide management staffing levels.
• Be working in store a minimum of 3-5 days per week; Must be on store schedule.
• Create market implementation plans to support execution of regional and company initiatives.
• Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard.
• Develop the store management team within the market to deliver legendary customer experiences in all stores.
• Follow up consistently to ensure accountability to plans.
• Solicit customer feedback to understand customer needs and the needs of the local community.

QUALIFICATIONS
Experience

• Experience in a complex, fast-paced environment
• 7+ years experience in food service industry
• Coaching employees and planning for succession on a team
• Experience in a multi-unit environment
• Responsibility for scheduling hours or controlling overtime
• Responsibility for training and developing teams
• Direct supervision of 20+ employees
• Experience analyzing financial reports

Basic Requirements

• Must be able to work various shifts per week including early mornings, evenings, weekdays, weekends, and/or holidays
• Bachelors Degree in Business/Hospitality Management (preferred) or equivalent experience in field
• 5+ years of high-level management experience
• High school diploma

Required Knowledge, Skills and Abilities

• Strong operational skills in a customer-service environment
• Ability to handle confidential and sensitive information
• Knowledge of retail or restaurant industry operations
• Organization and planning skills
• Ability to maintain communication with corporate office
• Working knowledge of business processes and system development
• Supervisory skills
• Team-building and leadership training skills
• Ability to manage the overall operations of multiple stores independently