Metrics Analyst Jobs

Field Metrics Reporting Lead

Required Skills

Digital: Microsoft Power BI

Good to have skills

PL/SQL

Responsibilities

• Work closely with Field user and IDEAs profiles to provide actionable Data Insights.

• Strong Domain knowledge in Field Metrics and Profiling.

• Collecting requirements from Stakeholders while working in conjunction with Developers to build, update and maintain Field Metric streams.

• Product Management: Ensuring new Microsoft products about compensable Metrics are incorporated into the metric model, including impact analysis, timing, and execution.

• Managing a total group of 12 developers and Analysts.

• Working with Leadership, Marketing teams, and Office insights to understand, analyze and incorporate new products and features into field metric reports.

• Performing root cause analysis to help drive corrective action planning within Microsoft business areas.

• Analyzing and interpreting key Microsoft sales data for the M365 worldwide field.

• Cultivating key partnerships with adjacent support teams to offer faster service to Microsoft Account teams.

• Reducing the lead time in many support scenarios by implementing new cross-team processes.

• Drafting large-scale communications and responses to MS field.

• Designing, Managing, and assisting in developing a homegrown ticketing platform within WBSO.

• Assisting in the transition process to a new ticketing platform.

• Generating weekly, monthly, and quarterly project reports to Clients and Internal Stakeholders (Metric Owners).

• Drafting documents to understand the nuances within the Field Metrics better.

• Data analysis work for Campaign data analytics CXA team.