Meter Revenue Operations Supervisor

Position Summary:
Responsible for directing, supervising, and coordinating the duties of office and field personnel in the safe installation, operation, maintenance, reading, connecting, and disconnecting of meters and metering equipment on all end-use customers as well as metering equipment for distribution, transmission, and station facilities. Duties include the acquisition of meters and maintenance of appropriate meter stock inventories, installation and proper operation of distribution control equipment, testing of meters according to AEP standards and state regulatory group standards, reading of meters via a handheld/electronic system for all energy usage as load research customers, implementation of security sealing procedures, providing meter training programs for assigned personnel and others performing work on customer meter installations, and maintenance of meter records for the Longview District.

Essential Job Functions:
Assign, schedule, supervise, and coordinate meter activities for the safe construction, operation, and maintenance of assigned facilities. Work with employees in performance of assigned duties, providing assistance as required or assigning appropriate resources to complete tasks.
Understand and facilitate the use of all methods of reading meters (e.g., handheld, power line carrier, telephonic, etc.).
Supervise the allocation of resources to ensure proper planning for the installation; operation; testing; and maintenance of meters, metering equipment, and instrument transformers for residential, commercial, and industrial customers, working with customers, contractors, architects, and Company personnel as required. Coordinate meter activities with engineering and line departments.
Oversee the meter testing program, including testing of meters in conformance with AEP standards and state regulatory group standards, testing of newly installed metering equipment, testing meters for resolution of customer complaints and inquiries, and special testing of new metering equipment. Coordinate planning for the installation and proper operation, inspection, and maintenance of distribution control equipment within the operating company, ensuring that installations meet applicable standards and codes. Field check jobs to determine readiness of jobs requiring measurement employee involvement.
Conduct training programs necessary to ensure proper metering equipment installation, testing, and maintenance procedures and techniques are being followed. Provide training for customer services and line personnel performing work on customer meter installations as required.
Supervise the acquisition and maintenance of meter inventories in a manner to keep inventories to a minimum, including procurement of proper material, tools, and equipment as required for the installation of measurement facilities and distribution controls.
Manage collection order process in order to minimize customer account delinquencies.
Oversee field order processes to ensure regulatory requirements are met with customer account opens, closes, and metering issues are investigated and resolved.

Education: Associate's Degree in Electrical/Electronic Technology or equivalent technical degree.
Experience: Six (6) years of experience in Field Revenue Services, Meter Revenue Operations, Distribution, or Engineering.
Licenses/Certifications: Must possess and maintain a valid state driver's license.
Other Requirements - Additional Information:
Working knowledge of procedures, practices, standards, codes, and theory related to assigned facilities.
Ability to effectively communicate complex issues.