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Company | QTC Management, Inc. |
Address | Universal City, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-09-18 |
Posted at | 8 months ago |
Are you someone who channels passionate commitment to bridging the gap in helping your employees succeed in multiple generational workplaces? If so, we would love to speak to you!
- Reserve Health Readiness Program – 3 (RHRP-3) provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. They deliver services by group events and in-clinic individual appointments and by providing call center support.
- QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
- Ensure the use of best practice workflows and operational excellence in activities are utilized
- Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
- Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions
- Direct the training of team members on workflow and contractual modifications expeditiously
- Analyze and report on a monthly and quarterly basis operational statistics
- Manage processes and procedures to ensure timely and quality completion of work according to clients’ contractual obligations
- Perform other duties and responsibilities as assigned
- Be Responsible for the specific team performance in the call center to achieve the operational goals of timeliness, quality, and customer service
- Manage processes focused on effective customer service, ensure the immediate escalation of issues, and participate in meetings to discuss the case management process
- Must be able to successfully pass contractually required Federal background check
- The ability to successfully pass a Federal background check
- Bachelor’s degree from an accredited college in a healthcare-related field or equivalent experience/combined education
- Minimum 4 years of supervisory or management experience, preferably in a health care setting
- Contract requires U.S. citizenship and the ability to obtain a DoD Common Access Card (CAC)
- Project management and medical case management life cycle experience
- Call center or patient care experience
- Licensed Vocational Nurse (LVN), Medical Assistant (MA) or equivalent to a military specialist (Medic, Corpsman, Pararescue, Health Services Technician, etc.) with direct verifiable patient care
- Schedule - 10 AM - 6:30 PM
- Positions are located ONSITE at our San Antonio, TX location: 4406 Piedras Dr W, San Antonio, TX 78228
- This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
- 4 year(s): Minimum 4 years of supervisory or management experience, preferably in a health care setting
- Project management and medical case management life cycle experience preferred
- Licensed Vocational Nurse (LVN), Medical Assistant (MA) or equivalent to a military specialist (Medic, Corpsman, Pararescue, Health Services Technician, etc.) with direct verifiable patient care preferred
- Customer Service Call Center Experience preferred
- Bachelors or better in Health Administration or related field
- High School Diploma or better
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