Operations Supervisor Jobs

Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!

QTC is seeking qualified candidates for an Operations Supervisor role in our Veteran Affairs Operations team. You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.

Who is QTC Management Inc.?

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As an Operations Supervisor, you will oversee the operational aspects of ongoing projects and serve as liaison between project management and planning, project team. In addition, you will oversee the status of operational issues, schedules, and prepare reports while monitoring and developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

In this rewarding role, you will:

• Coordinate subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Ensure the use of best practice workflows and operational excellence in activities are utilized
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
• Analyze and report on a monthly and quarterly basis operational statistics

You must have:

• Strong working knowledge of case management programs
• Skills necessary to analyze information, problems, procedures and situations
• Organizational and follow up skills, with a strong attention to detail
• Leadership Experience
• Excellent organizational and follow up skills, with a strong attention to detail

Typical Day:

• Mon – Fri: 8:00am – 5:00pm CST
• We are located ONSITE at our San Antonio, TX office located 4400 N.W. Loop 410, Ste. 500 San Antonio, TX 78229

Pay and Benefits:

Salary: $64,748 to $71,000

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

• This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Experience

Required

• 6 year(s): Supervisory or management experience preferably in a heath care setting.

Preferred

• Project management and medical case management life cycle experience is preferred

Education

Required

• Bachelors or better

Licenses & Certifications

Preferred

• Licensed Practical Nurse
• Licensed Vocational Nurse
• Medical Assistant

Skills

Required

• Organization
• Verbal Communication
• MS Office
• Computer Literacy
• Electronic Medical Records
• Leadership
• Problem Solving
• Written Communication
• Medical Terminology

Preferred

• Provider Relations
• Medical Scheduling Software
• Review Medical Reports/Evaluations
• Project Management
• Executing Multiple Tasks
• Human Anatomy/Physiology
• Medical Documentation
• Sense of Urgency

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)