Guest Services Team Member - Rize Sports

GUEST SERVICES TEAM MEMBER - Rize Sports

Sports Facilities Management, LLC

LOCATION: Leetsdale, PA

DEPARTMENT: EVENTS

REPORTS TO: DIRECTOR OF MARKETING & EVENTS

STATUS: PART-TIME

About The Company

Rize Sports is a multi-purpose indoor sports and recreation facility opening September 2023 in Leetsdale, Pennsylvania. Sports Facilities Management, LLC ("SFM") expects to be the contracted manager of the facility and is seeking candidates to be Operations Manager of the facility.

Rize Sports is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Position Summary

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Manage the inventory of the office supplies and reorder items as needed
• Assist and transport guests as needed around the facility during events
• Provide courteous and friendly first-in-class service to all guests
• Complete special projects, daily assignments, and other duties as assigned
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Assist with venue preparation for events
• Record waivers and event information
• Operate multi-line phones
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Greet guests and provide information and way finding as needed
• Complete special projects, daily assignments, and other duties as assigned
• Know and enforce the venue policies and procedures
• Assist during major events with event and parking operations
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Maintain confidentiality and discretion with guest and Team Member information

Minimum Qualifications

• Must work well with others
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be detail-oriented and have outstanding organizational skills
• Possess a valid Driver's License
• Excellent communication skills, both verbal and written
• Commitment to the safety and well-being of others
• Must be at least 18 years of age
• 2+ years of customer service experience
• Customer service experience preferred
• High School diploma or GED
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must take personal initiative for the betterment of the team and venue
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary

Working Conditions And Physical Demands

• Facility has intermittent noise
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Must be able to lift 30 pounds waist high

Job Posted by ApplicantPro