Member Registration Specialist Jobs

At Better Life Partners, We provide what it takes to heal from addiction. Wherever. Whenever.

Better Life Partners has a specific mission—to help any underserved individual achieve a healthier life filled with belonging, love, and purpose. We do this by working alongside community-based organizations and delivering high-quality care directly to our members. We run a highly agile and mobile organization focused on innovating healthcare while staying true to our values.

Our Central team is seeking a Member Registration Specialist to assist our members. In this role, you will be responsible for communicating with potential and existing members and colleagues to provide information and support regarding insurance processes. The full-time position requires timeliness and flexibility, organization, and the ability to work independently and as part of a team. The duties and responsibilities are time sensitive, and require a candidate to be organized and efficient with their time.

Job responsibilities of the Member Registration Specialist include, but are not limited to:

• Providing resources to members regarding insurance coverage.
• Fulfilling requests via assigned work tickets or worklists to determine insurance coverage.
• Verifying insurance for all new and existing members. Including medical, behavioral health and pharmacy benefit details.
• Completing insurance prior authorizations.
• Communicating with members via text, phone call, and email to obtain accurate insurance information and assist with the insurance application process.
• Coordinate group meetings via Zoom to ensure members are connected with their counselors and providers and accurately document attendance.
• Negotiate additional tasks based upon department needs and evolving organizational factors.
• Assisting member with state insurance transitions (e.g. NH Medicaid to VT Medicaid)
• Attending regularly-scheduled meetings including a weekly company-wide Zoom meeting, a daily department huddle, and weekly one-on-one check-ins with supervisors and other staff members.
• Collaborating with colleagues in various departments and organizational programs regarding any insurance questions or needs while maintaining confidentiality within the regulations of 42 CFR, Part 2 and HIPAA.

This position is fully remote (work from home).

This is a full-time, non-exempt position. The starting pay range for this position is $18.53 to $25.00 per hour.

Qualifications:

• Prior experience and understanding of the insurance waterfall process.
• Ability to communicate effectively via phone call, text message, email, and instant message.
• Willingness and eagerness to learn, adapt, and take initiative.
• Previous experience in healthcare, mental health, or billing and insurance-related fields.
• Customer service expertise required.
• Experience using Google Drive programs including, but not limited to, Mail, Docs, Sheets, and Calendar.
• Excellent time management, attention to detail, multitasking, and organizational skills.
• Bachelor’s degree in HealthCare Management or a related field a plus.
• Prior experience and understanding of prior authorization process (submission and renewal) required.
• Basic computer software and hardware proficiency and troubleshooting competency.

Work from home requirements:

• Must have internet service with minimum upload/download ability.
• Must have a quiet space to speak to members with minimal background noise.
• Company will provide equipment (laptop, monitor, keyboard, mouse and headset) plus a remote work stipend.
• Must understand the importance of protected health information and ensure any data/information is not visible to others.

Better Life Partners facilitates the treatment of behavioral health conditions including addiction medicine. We offer a full slate of benefits including competitive compensation, medical, dental and vision coverages, four weeks of paid vacation, sick time, wellness days, thirteen paid holidays, a 401(k) plan with company match, parental leave program, learning & development stipend, employee referral bonus, company-issued technology, remote work stipend, paid volunteer time off, stock options for eligible employees, and more!

At Better Life Partners, we believe our work directly correlates to the diverse perspectives of our employees. Better Life Partners celebrates inclusion and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, physical or mental disability, marital or parental status, military or veteran status, or any other protected classification. Persons of color, women, LGBTQ candidates, veterans and individuals with disabilities are encouraged to apply. Better Life Partners is a recovery-friendly workplace.

COVID-19 Vaccine Requirement

Better Life Partners has instituted a COVID-19 vaccine mandate for all employees, including remote staff, to remain in full compliance with regulatory bodies. Individuals selected for employment must be able to show proof of vaccination status prior to start date.

If you are unable to be vaccinated for medical reasons or religious beliefs, Better Life Partners will consider requests for reasonable accommodation consistent with its policy and if able to do so without undue hardship to the company pursuant to applicable law. Such accommodations must be approved prior to start date.

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