Registration Coordinator Jobs

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency, the Iowa Department of Health and Human Services (HHS). We are seeking a Registration Coordinator (Clerk Specialist).

Under the direction of the Chief of the Bureau of Cannabis Regulation (BCR) and with functional oversight from the BCR Program Manager for Patient Registry Services and BCR Program Manager for Consumable Hemp, serves as a Registration Coordinator by reviewing patient and caregiver applications; making independent decisions on whether to approve applications based upon program policies and procedures; following up with applicants on incomplete applications; accepting payments and documents from applicants; maintaining applicant files; drafting correspondence to applicants and registrants regarding applications and renewals; responding to calls and inquiries by applicants, registrants, and medical practitioners; assisting the BCR Compliance Team with developing and reviewing system analytics, program performance measures, and dashboards; providing input to IT vendors and BCR staff on system upgrades and improvements; working with office staff on improving overall registration processes.

Provides assistance to the BCR Program Manager and Bureau Chief by performing administrative duties, including receiving and reviewing mail; corresponding with licensees and registrants, and other program stakeholders; screening callers and visitors on issues related to licensing, legal aspects of medical cannabis and consumable hemp, and program operations; preparing correspondence and at the request of BCR program staff; compiling statistical or narrative information for BCR program staff; reviewing policies and procedures related to the patient registry; assisting in procurement and provision of office supplies and equipment; and assisting with budgetary maintenance and projections.

Participates in and is an active member of special work groups and teams within the bureau, division, and department focused on quality and performance improvement, staff recognition, and team building. Attends meetings and training with bureau and department staff, and federal or state agencies, as requested. Other duties as assigned, including assignments made in emergency or disasters as mutually agreed upon by the employee and employer.

Applicant must pass a background check prior to employment.

Benefits: We have a great total compensation package, including:

• Paid Holidays (9 days/year)
• Iowa Public Employees' Retirement System (IPERS)
• Flexible Spending Accounts
• Health, Dental and Vision Insurance
• Sick Leave
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)
• Vacation Leave
• Long-Term Disability Insurance
• Life Insurance

For additional information on benefits, please visit the Iowa Department of Administrative Services website at https://das.iowa.gov/human-resources/employee-and-retiree-benefits.

Director's Statement: HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify Statement: Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Selectives

535 Public Health

6 months’ experience, 12 semester hours, or a combination of both related to improving, maintaining, and protecting the general condition of health within society, either on a personal, institutional, organizational, or community basis. Experience may be gained from direct provision of health care or from other ancillary programs and support mechanisms such as government public health departments.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on this link to view the job description.