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Related keywords
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- Medicare Enrollment Specialist
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- Member Enrollment Manager
- Member Enrollment Coordinator
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Member Enrollment Specialist Jobs
Company | Oshi Health |
Address | Fort Worth, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Oshi Health – Remote Member Enrollment Specialist
- Data & Reporting: Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
- Member Engagement: Drive achievement of member acquisition targets by supporting a high volume of new members in enrolling and scheduling their first appointment through use of various channels: i.e. introductory phone/video calls, Live Chat, SMS, email, and/or in-app chat.
- Technical Support: Assess for and address any technical difficulties that could be preventing member enrollment.
- Member Education: Engage potential members and proactively educate members about the Oshi Health Program, build trust, and personalize the value of Oshi to the member’s unique health care needs.
- Efficiency & Prioritization: Ability to own the outcome with timely responses both internally and externally with potential members, appropriate prioritization, and the ability to independently assess the level of communication and outreach required to achieve enrollment goals.
- Billing & Insurance Expertise : Verify eligibility and insurance benefits to effectively respond and answer questions regarding insurance coverage, billing, and payment processing
- Care Coordination: This role will work alongside the care coordination team and receive cross-training in care coordination tasks and responsibilities to support full cycle member engagement.
- Minimum of 2-3 years experience working in a healthcare coordination, member enrollment or engagement type role, preferably in a digital healthcare environment
- Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), experience delivering on telehealth platforms preferred.
- Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc with training in motivational interviewing.
- Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
- Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
- Must be detail oriented and present critical analytical thinking skills with exceptional communication skills and focus on customer centricity.
- Ability to work in a fast paced environment and willingness to adapt working style and schedule as needed to achieve the identified enrollment targets is required.
- Fluent in healthcare terminology or working understanding of clinical concepts.
- Ability to solve problems, think outside-the-box, and be resourceful
- Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
- Must be result-oriented, a quick learner and self-starter
- Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
- Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
- Operate with high integrity and accountability for results
- Virtual-first culture: Work from home anywhere in the US
- Mission-driven organization focused on innovative digestive care
- Thrive on diversity with monthly DEIB discussions, activities, and more
- Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
- Competitive compensation and meaningful equity
- Access to a “Life Concierge” through Overalls, because we know life happens
- Tailored professional development opportunities to learn and grow
- Employer-sponsored medical, dental and vision plans
- 13 paid company holidays to power down
- Recognition of professional and personal accomplishments
- Unlimited paid time off — take what you need, when you need it
- Team events, such as virtual cooking classes, games, and more
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