Medical Records/ Qa Specialist - Qatar

Project Location: Qatar

Key responsibilities

• Maintains a professional healthcare office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner and providing patients and other requestors with the appropriate level of service.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.
• Ensures that all releases of information are in compliance with the patients’ request, authorization, company policy and HIPAA statues.
• Engages in direct customer service and performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the Hospital.
• Safeguards and protects the patient’s rights to privacy by ensuring that only authorized individuals have access to the patient’s medical information.
• Verifies the patient identity and confirms that the authorization is valid.
• Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.
• Under general supervision of the Deputy Project Manager, compiles, processes, and maintains medical records of hospital and clinic patients.
• Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
• Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.
• Works with team leaders, supervisors, managers, and other members of the department to promote a harmonious work environment.
• Assists with other administrative tasks and required.
• Accesses computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.
• Interacts with requestors to identify medical records needed for patient care, review, billing or release of information.
• Performs self-quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing.
• Compiles and maintains credentialling files for medical personnel.
• Prioritizes release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Helps resolve customer service matters in a polite manner.

Qualifications

International SOS Government Medical Services, Inc. require all prospective employees to be fully vaccinated against COVID- 19, where allowed by law.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.