Manager, Premium Support Jobs

Who We Are

Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.

To talk the talk, we must walk the walk. We are trusted by 22 of the top 25 Property & Casualty insurance carriers and 7 of the top 10 MGAs in the U.S. today with over 400 cloud-based deployments – and more on the way. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.

Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.

Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.

Could you be Insurity’s next Premium Support Manager?

As a member of the Premium Support Team, your focus will be on building strong teams to support our Premium accounts. You will manage blended teams consisting of Insurity and offshore partner Business Analysts and Developers.

What You'll Do

• Lead team members using the company's performance management and development process
• Manage financial responsibilities and activities
• Support a culture that emphasizes the strategy, guiding principals, and core values
• Communicate financial and goal results, and KPIs to direct reports
• Adopt and reinforce company policies, processes, and programs
• Develop and maintain trusted customer relationships
• Provide input on departmental goals and ensure goals are met
• Effectively engage with internal and external stakeholders
• Drive utilization across team
• Lead, coach, and mentor a high-performing, highly engaged team of individual contributors
• Communicate effectively ®ularly with team members, peers, and leaders
• Perform tasks as an individual contributor to support the team as needed
• Interview, hire, onboard, and retain exceptional talent

Who We’re Looking For

• Strong written and oral English communication skills with ability to articulately present information both in-person (presentations) and in written form
• Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously, with strong multi-tasking skills
• 1-2 years in management/leadership roles, either within the software-as-a-service and/or insurance industry
• Experience in partner management
• Advanced digital literacy with MS Office (Word, Excel, PowerPoint)

What’s In It For U

• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants last year.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning + [email protected] + Kaplan licenses.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.

We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the salary range for this role is $80,000 - $166,000, commensurate with experience.

Insurity is proud to be an Equal Opportunity Employer

We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

#LI-REMOTE