Manager, Photographer Network Operations

About The Team
As a Manager of Photographer Network Operations, you will occupy a position in our company, being responsible for the functioning of our photography network. You will directly lead Regional Managers of Photographer Operations, providing coaching, support, and guidance to ensure their success, and in turn, the success of their teams.
About The Role
Your focus will be on driving initiatives, handling implementation of projects, and ensuring that our network of photographers delivers, service across all regions. Your leadership will give significantly to our overall business growth and the improvement of our services.
Responsibilities:
Be responsible for and lead Regional Managers of Photographer Operations, providing coaching and support to ensure their effectiveness and the success of their teams. Develop and implement initiatives that enhance the efficiency, quality, and scope of our photography network. Lead implementation of projects, coordinating with collaborators to ensure execution. Analyze key metrics across the network to identify trends, risks, and opportunities for improvement. Nurture a culture of improvement, using Lean principles and methodologies to enhance operational efficiency and service quality. Collaborate optimally with other leaders across the company to align strategies and ensure consistent execution. Provide thought leadership and innovative solutions to sophisticated challenges facing the network. Maintain strong relationships with employees, including Regional Managers, Market Leaders, and other internal team members. Ensure the highest levels of customer satisfaction by monitoring service quality across the network and driving vital improvements. Support the professional development and career progression of Regional Managers and other staff within your purview.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $98,600.00 - $157,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are

• Proficient in Lean principles and comfortable leading quality and process improvement projects across a broad network.
• An experienced leader with a strong background in operations management, strategic planning, and leadership coaching.
• Meticulous, able to handle multiple high-impact projects in a fast-paced environment.
• Adaptable and capable of quickly prioritizing based on new information or changing business conditions.
• An excellent communicator with exceptional interpersonal and leadership skills.
• A collaborative, strategic thinker who excels in leading cross-functional teams and coordinating with various partners.
• Comfortable working independently, taking ownership of strategic initiatives, and making informed, impactful decisions.

Requirements

• Strong analytical, problem-solving, and decision-making skills.
• Proven experience in mentoring and developing leaders, with a focus on continuous improvement and Lean principles.
• Experience in the photography industry or related field is a plus.
• 7+ years of experience in operations management, strategic planning, or a similar role, with at least 3 years in a leadership capacity.
• Bachelor's degree in Business, Management, Operations, or related field; advanced degree preferred.

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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