Manager - Field Service

As a Manager - Field Service, you will lead, direct, and execute the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract, and must be skilled in heavy equipment operation. You will typically be assigned to multiple locations and multiple customers, and must be geographically mobile and willing to relocate based upon customer projects.

Responsibilities:

• Fosters environment of continuous improvement in all aspects of the operation.
• Implements cost reduction initiatives where necessary.
• Maintains positive employee relations and morale while enforcing discipline as required.
• Safeguards inventory assets of the company, maintains integrity of all transactions, and maintains overall inventory accuracy above 99.5%.
• Directs achievement of performance objectives related to productivity, quality, service, and safety.
• Balances staff across various projects for fluctuating requirements.
• Monitors workflow, work completed, error rates and related metrics and takes appropriate action when required.
• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in the processing of all transactions.
• Develops best practices and standard tools to improve operational efficiency
• Supervises, coordinates, or schedules activities of the field service staff.
• Travels to customer’s site as needed for equipment start-up, customer training, service issues, problem trouble shooting, and related service issues.
• Ensures timely and accurate completion of all customer and inventory transactions.
• Monitors workflow metrics and take corrective action as needed.

Qualifications:

• Bachelors’ Degree in business management or related required
• Strong communication and interpersonal skills.
• Knowledge of electrical, construction, or mechanical products.
• Ability to understand and follow verbal and/or written instructions
• Ability to adapt to changing situations and to perform multiple tasks simultaneously.
• Strong time management skills.
• Must be geographically mobile and willing to relocate based upon customer projects
• Ability to operate hand and power tools and equipment
• 5 years required, 7 years preferred of heavy equipment operation (forklift certified).
• Basic computer skills.
• Ability to anticipate and prepare for customer needs.
• Strong knowledge of inventory control processes
• OSHA 10 and OSHA 30 certifications preferred.
• 5 years required, 7 years preferred of supervision experience in a construction environment.

Working Environment:

Outside Sales - Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

The expected salary range for this role is $88,700 - $151,000. This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s compensation level within the range will be based on several factors, including but not limited to geographic location, experience, relevant education, qualifications, skills, organizational needs, and performance. This position may be eligible to participate in the company’s incentive plan. Wesco provides a variety of benefits to employees, including health insurance coverage, disability insurance, 401k Plan, and Paid Time Off.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

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