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Manager, Cyber Claims (Open To Remote)

Company

Markel Corporation
Address , New York, Ny
Employment type FULL_TIME
Salary $100,000 - $140,000 a year
Expires 2023-06-08
Posted at 1 year ago
Job Description
What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.
Job Summary:
This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of cyber and privacy liability claims with low to high complexity and provide direction, coaching, and training. This position will report to the Director or Senior Director of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.
Responsibilities
  • Investigate and analyze coverage under primary and excess cyber policies; make coverage determinations; draft routine and complex coverage correspondence; effectively communicate coverage positions to policyholders and other stakeholders; manage claims involving coverage litigation.
  • Foster and encourage strong relationships with internal stakeholders
  • Review and approve reserves and settlements in excess of claims examiner’s authority
  • Make recommendations concerning reserve changes to Director or senior management.
  • Direct and monitor assignments of new loss activity
  • Participate in special projects as requested
  • Prepare and distribute reports by collecting and summarizing information
  • Support distribution of cyber incident response
  • Assess and evaluate individual claims examiner and team performance, provide feedback and develop training needs
  • Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
  • Investigate, negotiate and settle complex primary and excess policy cyber and privacy liability claims.
  • Participate in review and discussion of large loss activity with interested stakeholders (Underwriting, Product Line Leadership, Actuarial, Executive Management)
  • Review and approve correspondence and reports
  • Promote and enhance strong relationships with customers and channel partners
  • Travel to other claim offices, mediations, trials, and conferences as required and when appropriate
  • Communicate with underwriting as needed to manage claims and to alert of any significant developments
Education
  • Bachelor’s degree or equivalent work experience
  • JD, advanced degree, or focused technical degree preferred
Certification
  • Successful achievement of industry designations or plans to do so is a plus
  • Must have or be eligible to receive claims adjuster license
Work Experience
  • Excess liability (quota share, first layer and high layer) claims experience preferred
  • Minimum of 5 years of relevant claims experience, preferably in cyber or professional liability
  • Prior management experience preferred
Skillsets
  • Ability to work in a team environment
  • Strong analytical and problem-solving skills
  • Excellent written and oral communication skills
  • Strong organization and time management skills
  • Ability to deliver outstanding customer service
  • Strong desire for continuous improvement.
  • Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
The salary range for this position is $100,000-$140,000
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week.
“Why work for us?”
Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.
Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.
Commitment to open doors
Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style—some of our best ideas start from a conversation between a manager and an employee.
Entrepreneurial spirit
As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.