Manager - Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Manager - Account Management

Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.

Overview

• Have you ever prepared proposals, RFP’s, and negotiate contractual relationships with various internal and external stakeholders?
• Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?
• The Account Manager is responsible for a portfolio of Mastercard Principal issuers (community banks and credit unions, including strategic ones) with the objective to help the financial institutions to compete and grow their business by providing solutions that (i) deepen and expand cardholder relationships, (ii) optimize portfolio performance, and (iii) innovate to deliver more targeted and flexible non-card solutions.
• Are you motivated to be a part of driving a world beyond cash?
• The Community Institutions sales team focuses on the delivery of turnkey payment solutions and consulting support, while leveraging Mastercard’s strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard’s issuing customers. This includes optimizing existing volume and growing net new volume through selling Value Added Services to Mastercard issuing customers.

Role

• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
• Manage pipeline of Value Added Services sales to customers, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization.
• Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1 or via 1:many webinar depending on customer size.
• Identify opportunities for portfolio growth and optimization by using data tools and knowledge of customer, deliver the opportunities to the customer and devise plans for implementation, and, with the customer, execute on the plans.
• Contribute to the achievement of sales and net revenue targets
• Lead local projects and cross-functional initiatives

All About You

• Ability to manage a large customer set with varying and diverse issues and pain points, establishing relationships up and down throughout the organization.
• Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management
• Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue
• Ability to manage and grow internal and external cross functional relationships and partnerships
• Business experience with related sales and management experience in the payments industry

Open to all US locations.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Purchase, New York: $132,000 - $206,000 USD

New York City, New York: $138,000 - $215,000 USD

Remote - California: $115,000 - $179,000 USD

Remote - Florida: $115,000 - $179,000 USD

Remote - Georgia: $115,000 - $179,000 USD