Customer Management Account Manager Jobs

Ability to collaborate with Product Management & cross functional teams

Play an integral role in fine tuning collection requirements and execution

Self-Starter with strong organizational skills and attention to detail

Experience in contributing to research communities and/or efforts

Previous experience & familiarity with Jira

Participate in cutting-edge crypto economic research, attribution design

Proactive and a quick learner, with the ability to problem solve and deliver solutions vs. issues to management and clients.

Manage the sales contractual and negotiations process through to close

Manage senior level client relationships and handle business related escalations

Strong oral presentation skills and ability to lead in presentation development.

Experience with end user facing marketing programs, like loyalty or customer engagement.

Grow and expand our relationship across key senior stakeholders with our strategic accounts.

7+ years of sales or account management experience in a complex professional services environment.

Works closely with the Director of Account Management on communication plans and growth strategies.

Assists in the continual management of hiring pipeline of Account Managers, including conducting interviews, assessments and providing feedback on candidates.

3+ years managing a sales or account management team in a complex professional services environment.

Superior communication and presentation skills.

Remote work permitted, but preferred proximity to Chicago, Atlanta, or Denver.

You have 5+ years of experience working in Account Management, Renewals Management, and/or Sales

You have 2+ years of people management experience in Account Management, Renewals Management, and/or Sales

You will attract and retain a top account management talent

You will help craft the account management strategy for Lattice

You will build account management playbooks that drive revenue retention and expansion for Lattice’s large accounts

You have a proven track record of leading successful and consistent account management or sales teams

Develop, document and rollout new processes and workflows that create efficiencies for day-to-day Account Management responsibilities

Develop training and education strategies for Account Management including onboarding and ongoing learning & development

Strong leadership and team management skills with a proven track record of managing direct reports

Lead and manage a team of Account Managers responsible for pre-to-post sale campaign execution in partnership with Agency Sales Partners

Deep knowledge of digital media sales, including Direct IO, Programmatic Advertising and CTV

Excellent communication and presentation skills

Develop, document and rollout new processes and workflows that create efficiencies for day-to-day Account Management responsibilities

Develop training and education strategies for Account Management including onboarding and ongoing learning & development

Strong leadership and team management skills with a proven track record of managing direct reports

Lead and manage a team of Account Managers responsible for pre-to-post sale campaign execution in partnership with Agency Sales Partners

Deep knowledge of digital media sales, including Direct IO, Programmatic Advertising and CTV

Excellent communication and presentation skills

Required Knowledge, Skills and Abilities:

Understands customer strategy and requirements and develops product offers to quickly liquidate inventory in line with established Nestlé sales guidelines

Strong experience working with cross-functional groups including Supply Planning, Finance and Commercial Development

Strong negotiating experience and skills

Manages trade allowances effectively to maximize profitability for NCP

Responsible for details related to the day-to-day business (i.e. create orders, track shipments, manage trade allowances etc.)

After training, the Customer Account Assistant Manager's responsibilities will include:

Skills we are looking for in our Customer Account Assistant Manager:

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top-tier communication skills with an outgoing and friendly personality

Hiring an Energetic Customer Account Assistant Manager:

Fostering a culture of high performance, continuous improvement, innovation, and customer-centricity within the Customer Account Management team.

🖥£150 to create an awesome remote work experience

Exceptional communication skills, your comfortable having conversations at leadership level and presenting to executives and customers.

Driving a strategic approach to account expansion, retention, satisfaction, and advocacy.

Enabling and coaching the team on building and developing strong relationships with key customers.

Working cross functionally with product marketing, sales and product development to establish product adoption and feedback loops.

After training, the Customer Account Manager's responsibilities will include:

Skills we are looking for in our Customer Account Manager:

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top-tier communication skills with an outgoing and friendly personality

Hiring an Energetic Customer Account Manager:

• Minimum 3 years of experience in Change Management.

Job Title: Customer Account manager/ Change Management

• Support a structured methodology to lead change management activities to support adoption

• Support communication efforts by enabling design, development, delivery and management of key communications

Skills Required as per Hiring Manager:

• Experience working with and knowledge of Cisco organizations (Renewals, Customer Success, Sales)

Business experience with related sales and management experience in the payments industry

Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?

Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management

Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.

Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue

Ability to manage and grow internal and external cross functional relationships and partnerships

Demonstrated project management, organization, and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams.

Proven skills in relationship management and managing multiple stakeholders with professionalism and maturity.

Accountability for the Customer Portfolio product roadmap and change management, ensuring alignment with core product strategy and development.

Project manage research activities to drive timely delivery of outputs and outcomes.

Experience successfully supporting and executing policy research and/or advocacy programs.

Excellent oral and written communications skills.

Strong written and verbal communication skills with the ability to adapt style to needs of audience

Strong problem solving, issue resolution, influencing and prioritization skills

Critical thinking skills with analytical and continuous improvement mindset

SAP and Tableau experience a plus

Subject matter expert for assigned customers and customer policies

Drives implementation of review and respond methodologies/5-Star Customer Service

1-3 years of Customer Account Management, Sales, Client Facing and/or entry-level experience is required

Outstanding time management and follow-up

Support and collaborate with other entry-level Customer Account Manager team members to ensure the quality of work and hit KPI’s

Excellent written and verbal communication skills

Strong work ethic and the ability to learn new skills quickly

Create and present product proposals to customers related to their individual needs

Responsible for leading Acct Management Ad Product feedback & coordinate adoption for new ad products with Ad Operations team

Owns and manages post campaign workstreams for several high touch Brand Partner’s digital campaigns along with relationship management

Manages 1-2 direct reports including career development, mentorship, prioritization of work and ongoing feedback

Minimum 6+ years of experience within Digital Marketing. Retail Media or Merchandising experience a plus

Media planning experience; preferably at an agency or RMN

High attention to detail and exceptional organizational skills

After training, the Customer Account Manager's responsibilities will include:

Skills we are looking for in our Customer Account Manager:

Eagerly participate in additional training and skillset advancement opportunities.

Quick and efficient with the ability to manage multiple tasks simultaneously

Top-tier communication skills with an outgoing and friendly personality

Hiring an Energetic Customer Account Manager:

Strong leadership and team management skills

Excellent organizational and time management skills

Provide day-to-day management of PMs including but not limited to facilitating 1:1 meetings and sharing feedback with leadership as needed

Bachelor’s degree in a related field; relevant experience may be substituted for formal education

Recruit, hire, onboard, and train Project Managers (PMs)

Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company

1-3 years of Customer Account Management, Sales, Client Facing and/or entry-level experience is required

Outstanding time management and follow-up

Support and collaborate with other entry-level Customer Account Manager team members to ensure the quality of work and hit KPI’s

Excellent written and verbal communication skills

Strong work ethic and the ability to learn new skills quickly

Create and present product proposals to customers related to their individual needs

A driven mindset with impeccable time management skills and a superior work ethic

Communicate with other Customer Account Managers on the features and benefits of specific products/services based on individualized needs

Attend regular product training sessions with other CSR team-mates and upper-level management

Desired Skills for Success For Our Next Customer Account Manager:

Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry

1-2 years of experience in a customer service or sales role is highly recommended