Senior Manager, Vip Account Management

Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
The base salary range for this role is $110,250 per year - $181,125 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.
In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!
For information about our benefits, please visit https://benefitsatfanatics.com/
As Senior Manager, VIP Account Management at Fanatics Betting & Gaming (FBG), you will be responsible for managing a team of VIP Account Managers while maintaining and building your own portfolio of VIP players. The Senior Manager will work to improve customer engagement and loyalty for FBG’s sports betting and online casino products. Additionally, the Senior Manager will display strong people management skills to coach, mentor and motivate the team of VIP Account Managers. Reporting into SVP leadership the Senior Manager will play an integral role on the VIP team.
Responsibilities

• Manage a team of VIP Account Managers, providing coaching, guidance and training
• Set clear team goals and KPIs, in order to measure both team and individual performance
• Deliver against company responsible gaming metrics
• Meet predetermined productivity, quality, and Service Level Agreement targets
• Regularly engage with VIP players to monitor and identify opportunities to increase engagement and loyalty
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities
• Help to plan, attend and host VIP player events
• Provide detailed reports on your Customer Portfolio to both your line managers and relevant departments within the business
• Manage and build a portfolio of VIP players & develop relationships with those customers through enhanced service and proactive correspondence

Experience And Skills

• Strives to meet targets and deadlines
• Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly
• Travel for this role is expected around 25% of the time
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities
• Appetite to deliver service levels above and beyond expectations
• Must reside within a state where online sports betting is currently legalized
• Understanding of performance metrics and ability to measure overall team and individual performance
• Willing and able to work non-traditional business hours
• Strong interpersonal and communication skills, ability to build relationships
• Excellent organizational and planning skills
• Minimum 5 years of experience, including prior experience within the online gaming VIP space
• Proven work experience as a team leader or people manager
• Excellent verbal and written communication skills and exceptional attention to detail

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA