Assistant General Manager Jobs

Who We Are:

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Who You Are:

Museum of Ice Cream is looking for an Assistant General Manager to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. Your strong skill set will allow you to manage a variety of tasks alongside C-Suite executives, the idea of strategic and programmatic P&L targets doesn’t scare you. You take great pride in delivering a memorable guest experience and maintaining a seamless operation. You have the ability to maintain a flexible work schedule including weekends.

What You Will Do:

The Assistant General Manager position is a GM in training for both daily business operations and strategic initiatives . The “AGM” is a true leader who never says never. You must have experience in a managerial leadership role, and be able to confidently deliver performance feedback, set goals, foster teamwork and clearly communicate business objectives. The “AGM” must be able to competently perform all duties in the absence of the General Manager and Operational managers.

In order to be qualified for the job, you may be asked to present a presentation deck on topics assigned to you during the interview process.

Your Day-to-Day:

• Develop and implement strategy and business plans to achieve business targets.
• Have strong experience working around HR, discipline, and training of line staff
• Act as liaison between front line employees and the General Manager.
• Coordinate with the General Manager in planning short and long term projects, budgets, expense controls, schedules, and manpower.
• Supervise staff and control merchandise, ordering and inventory.
• Evaluate key productivity indicators and implement process improvement initiatives.
• Delegate daily work assignments and schedules for employees.
• Ensure that the operational activities meet organizational requirements.
• Work alongside the General Manager in recruiting, training, payroll processing, and people operations.
• Nurture positive working relationships with staff and address any issues in a timely fashion.
• Support operations team with any other duties that may arise.
• Interest in moving cities is critical for an AGM to step into GM roles permanently or temporarily.
• Set examples in line with MOIC culture and values.

The salary range for this role is $75,000 - $90,000 based on experience.

Requirements

• Demonstrate personal and customer service skills
• An ability to deliver constructive criticism
• Leadership and time management skills
• Great interpersonal and communication skills
• An ability to identify weaknesses and provide coaching where necessary.
• Good observation skills
• Food Handler / ServeSafe certification and alcohol training certified
• Strong problem-solving abilities

Benefits

• Unlimited ice cream
• Competitive Pay
• Vision, dental, and healthcare benefits
• 50% off retail products
• 16 free museum tickets per year for friends and family, with free entry for self
• Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)

The salary range for this position is $85,000 - $95,000 based on experience.