Limited-Service Hotel General Manager

General Manager (Limited-Service Hotel)

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.

Core Job Responsibilities & Duties

• ­­­­­­­Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
• Develop and manage Hotel Executive team to ensure career progression and development
• Maximizing room yield and hotel revenue through innovative sale practices and yield management programs
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations
• Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
• Ensure compliance with all local, state, and federal regulations
• Implement and maintain effective open-door communication system across all departments
• Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
• Handling complaints and oversee the service recovery procedures
• Create and maintain a positive work environment that fosters teamwork and employee engagement
• Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
• Manage inventory and order supplies to maintain adequate levels and minimize waste
• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Coordination with the Head-of-departments for the execution of all activities and functions
• Ensure all decisions are made in the best interest of the hotel and management
• Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing & sales plan and capital budget
• Lead all key property issues including capital projects, customer service and refurbishment
• Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
• Respond to audits to ensure continual improvement is achieved
• Perform any other duties as assigned by Executive team & Ownership
• Carry out verbal & written policy changes and instructions
• Create and maintain the company culture while educating team members about company motto and values
• Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
• Closely monitor the hotel’s daily reports on a daily basis and take decisions accordingly
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Prepare a monthly financial reporting for owners and stake holders
• Monitor financial performance and adjust as necessary to meet revenue and profit goals

Qualification Standards & Company Requirements

• Excellent communication and interpersonal skills
• Must have a flexible work schedule
• 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
• Strong analytical and problem-solving skills
• At least 5-years of experience in the hospitality industry
• Ability to work independently and as a team in a fast-paced environment
• Strong organizational and time management skills
• Ability to manage financial performance and achieve revenue and profit goals
• Ability to manage and lead a team
• At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
• Proficient in Microsoft Office and hotel software(s)
• Present strong understanding of P&L statements and the ability to reach with impactful strategies

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