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Area General Manager - San Antonio, Tx
Company | Landing |
Address | San Antonio, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-27 |
Posted at | 10 months ago |
About the Role:
- Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
- Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
- Inspect cleaned homes and identify training opportunities
- Simultaneously complete multiple daily tasks and build processes for the future
- Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Coordinate team schedules and leverage critical tasks to high performers
- Support a team of full-time cleaners and installers (independent contractors)
- Monitor and resolve member support tickets through all member communication channels
- Evaluate the property and home condition, ensuring inventory meets Landing standards
- Assume ownership and manage relationships of key accounts within a portfolio of properties
- Build weekly market performance reports and present them to Field Operations leaders
- This is an In-Market position without a physical office. Location required in the San Antonio, TX area.
- The hands-on mentality to jump in and get things done when it counts
- Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
- Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- An obsession with customer experience and satisfaction
- Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
- Experience using data and metrics to drive improvement
- 1+ years of management experience (preferably in Property Management)
- Managing a team is a huge plus
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Employee perks for temporary or indefinite stays when you choose to live with Landing
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- Solid compensation package + stock options
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Opportunities for upward mobility - we want you to grow with us!
- Feel relaxed with super generous PTO policy
- Variable quarterly bonus
- Live rent-free in a Landing
- Monthly phone and car allowances
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