Logistics Leader, Contract Jobs

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Restoration Hardware serves a wide range of individual and business customers across the globe. As we continue to blur the lines between retail and residential, we are looking for a polished logistics leader to own the shipping experience for our domestic business customers. This role will support delivery logistics primarily for our business-to-business sales across North America.

RESPONSIBILITIES

• Coordinate and facilitate face-to-face and teleconference meetings between clients, service providers, and internal partners as required to ensure open, accurate, and timely communication flow between all parties
• Monitor status and performance of freight partners, and address problem areas or deficiencies as required; drive corrective actions as warranted based on performance
• Gather and assemble related paperwork for shipments, including: packing lists and PODs
• Serve as a subject matter expert resource for product deliveries
• Process and evaluate service provider billings
• Effectively use shipment data for managing client exceptions to address and resolve escalated issues in a timely and thorough manner; provide sufficient resolution such that issues are addressed without the need for further escalation within the organization
• Accountable for factory-to-client and distribution-center-to-client supply chain performance, measured against key performance metrics in the areas of cost, time, service and quality of delivery
• Track shipment quality data from origin to end delivery
• Provide strategic and tactical leadership for RH international business customer deliveries
• Engage with multiple freight forwarders, customs brokers, carriers, parcel couriers, and internal distribution centers to ensure smooth and timely deliveries
• Develop, recommend, and implement changes to existing procedures to ensure continual improvement in the areas of cost, time, service, and quality
• Live Our Values: People, Service, Quality and Innovation
• Support sourcing and supply chain initiatives for projects, collaborating with cross-functional business partners as necessary to achieve organizational and transportation-related goals

REQUIREMENTS

• 5+ years of experience in import/export transportation logistics
• Keeps a positive can-do approach to solving problems while balancing multiple priorities
• Embracer of change who enjoys new challenges
• Demonstrated ability to be responsive with an excellent sense of urgency
• Prior experience with business-to-business sales logistics helpful
• Proven international transit experience, including: customs brokerage, freight forwarding, carrier, air, sea and road logistics
• Experience with luxury brands with high service standards and expectations
• Prior work with Transportation Logistics Service Providers / 3PL's
• Understanding of inventory and accounting principles
• Excellent communication and interpersonal skills with international customers whose first language is not English
• BA/BS degree in supply chain logistics or similar area a plus
• Technically savvy, with proficiency in MS Excel and familiarity with SalesForce required
• Superior attention to detail while also able to see and communicate on a big-picture level