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Company | A.P. Moller - Maersk |
Address | , Emporia, 66801, Ks |
Employment type | |
Salary | |
Expires | 2023-07-13 |
Posted at | 1 year ago |
Description:
Our growing Supply Chain Management business is looking for a skilled problem solver to join our team as a Logistics Coordinator. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. We looking for a motivated self-starter. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
What You’ll Do:
- Build rapport with clients
- Direct calls to appropriate department necessary to ensure first call resolution
- Update client information on TMS software
- Answer incoming customer calls regarding billing issues, product problems, service questions and client concerns
- Maintain a high level of product knowledge and product updates
What You’ll Bring:
- Strong customer service/client focus
- Experience in inbound/outbound customer service environment
- Ability to effectively communicate verbally and in writing
- High level of professionalism with clients
- A capacity to learn the logistics/freight industry
What Makes Us Awesome:
- Fun, team centric culture
- Generous paid time off
- Comprehensive benefits package, including; Medical, Dental/Vision, Life Insurance, Short-Term Disability, Accident Insurance, 401(k), and Pet insurance
- 8 paid holidays
- Competitive starting pay, dependent on experience
Required Education and Experience
- 0-2 years customer service experience
- Ability to remain professional and courteous with customers at all times
- Computer Experience including Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills
Preferred Education and Experience
- Experience working with Salesforce software or other sales management software
- Associates degree in business or related field
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