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Learning & Development Manager Jobs
Company | ZoomInfo |
Address | Waltham, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Information Services,Software Development |
Expires | 2023-09-21 |
Posted at | 8 months ago |
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
- Provide professional development training to ZoomInfo employees quarterly. This includes developing content on a wide-range of topics and delivering trainings to interested employees.
- Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
- Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Work cross-functionally with the Account Managers and Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
- Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.
- Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
- 2+ years' experience in Sales, Account Management, and/or Training
- Proficiency in MS Office and Google-Suite products.
- 2+ years proven work experience in sales or account management with 1+ of those years focused on training in sales and/or account management.
- Excellent communication, presentation and organizational skills.
- Experience with learning management software.
- Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.
- Proficiency with Salesforce (Lightning).
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