Lead Medical Support Assistant

Summary
This position is located in Mental Health. The Lead Medical Support Assistant provides guidance and technical direction for accomplishing the work of the unit or team. Ensures work assignments of employees in the unit or team are carried out. The Lead will also work with the Administrative Officer and Health Systems Specialist within MHS in the assignment of functions to team members in or meet routine and unusual deadlines and priorities.
Learn more about this agency
Help
Duties
The duties of the Lead Medical Support Assistant at the GS-7 include but are not limited to:

• Serves as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who may contact the program office.
• Assists with the collection, compilation, and tracking of data and statistical information, and report preparation in support of the service line.
• Maintains automated system of program-specific data and other service data as needed to track suspense's.
• Manages the patient flow through the program initiative
• Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specifications.
• Trains or arranges for the training of team members in the accomplishments of tasks or projects.
• .Participates in performance improvement activities related to the program quality improvement process.
• Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work.

Work Schedule: 7:30 -- 4:00pm, Monday - Friday
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Help
Requirements
Conditions of Employment

• Subject to background/security investigation.
• You must be a U.S. Citizen to apply for this job.
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
• Must be proficient in written and spoken English.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications
Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• Education. One year above high school; OR,
• Experience and Education:
• Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Grade Determinations: Lead Medical Support Assistant at GS-7
Experience. One year of experience equivalent to the GS-6 grade level, Examples of experience may include:

• Independently set priorities and organize work to meet deadlines, ensuring compliance with established procedures, policies and regulations;
• Acquired advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Communicate tactfully and effectively, electronically, by phone, and in writing, with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
• Acquired advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Acquired advanced knowledge of polices and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability etc.

KSA's: The applicant must also be able to demonstrate the following KSA's:

• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.]
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff].
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Ability to provide staff development and training.

Preferred Experience: CPRS, VISTA, EARR REPORT, TIMEKEEPING, SCHEDULING, TRAINING STAFF
References: VA Handbook 5005
The full performance level of this vacancy is GS-7.

Physical Requirements: There are no specific physical requirements. The work performed is predominately clerical in nature and requires no special physical standards. The work is usually performed in an office setting.
Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Read more

• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Central Virginia VA Health Care System
1201 Broad Rock Boulevard
Richmond, VA 23249
US