Launch Lead Jobs

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

What We’re Looking For

The Toyota Retail Transformation department is looking for a passionate and highly motivated Retail Experience & Field Marketing Manager.

Toyota SmartPath and Lexus Monogram is a complete and seamlessly integrated online and in-store digital retailing solution that covers the full shopping, purchasing, and ownership journey for our customers and dealers. SmartPath/Monogram (SP/M) Service is an enterprise-wide program offering the only fully integrated end-to-end dealer solution powered by Toyota that will contribute to a more inspiring, innovative, and exciting Toyota/Lexus (T/L) experience by creating the #1 retail tool for our owners and future T/L customers. This experience will leverage industry insights, re-imagined digital tools, and in-dealership process mapping co-developed with dealers, TFS/LFS, the field organization, IT, and our external business partners. SP/M Service will satisfy the customer demand for a timely, tailored, and transparent experience on-line and in the dealership, while supporting dealership profit opportunities.

Reporting to the Senior Manager – Fixed Operations Retail Transformation, the Retail Experience & Field Marketing Manager will have the responsibility for coordinating, managing, and leading a team of dealer Launch and Sustainment Leads for T/L SP/M Service dealers. This position includes some travel to T/L dealerships and field offices.

What You’ll Be Doing

• Evaluate monthly dealer contact reports to ensure process and performance targets are identified, tracked, and achieved.
• Gather product, launch data, and consolidate information for Program, Business Partner, and Field Office use.
• Visit assigned field offices to provide product overviews and training.
• Track project performance and implement additional training/field support designed to drive a successful outcome.
• Attend dealer visits with DSPM / Launch and Sustainment Lead as needed.
• Support traveling team members in executing product launches, provide in-field training, and identify future growth opportunities for team members.
• Coordinate with Regional / Area field offices to ensure field offices are prepared to receive product fix/enhancement updates, program changes, performance updates, dealer-specific analytics, best practice consultations, and any additional ad-hoc support.
• Manage a team of program Launch and Sustainment Leads responsible for the successful deployment, sustainment, and long-term dealer performance under SmartPath / Monogram Service.

• Work to define and kaizen a repeatable and sustainable approach to dealer launches that considers the unique business model of SmartPath / Monogram Service, including:
• TMNA’s involvement and oversight of the launch process (HQ and Field).
• Learn and demonstrate mastery of all current and upcoming SmartPath / Monogram Service product functionality.
• Assist with the creation and presentation of marketing and training content intended for the Field, Dealers, and the Retail Transformation program.
• Gather and synthesize dealer feedback and field insights regarding the SmartPath / Monogram Service product, and work with the Product and Training Managers to prioritize future needs.
• Understanding of the Dealer’s fixed operations and technical ecosystem.
• Nuances of each Business Partner’s launch approach.
• Consistency with other SmartPath / Monogram products.
• Participate in regular SmartPath / Monogram Service launch updates to the Retail Transformation program.

What You Bring

• Ability and willingness to travel up to 75% of the time.
• Knowledge of automotive consumer digital user experiences and familiarity with recent digital trends in online marketing/e-commerce.
• Experience overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
• Excellent speaking and presentation skills.
• Ability to establish and communicate team objectives, evaluate performance, and set expectations for performance and goal attainment.
• Experience interfacing with high levels of management at TMNA, TFS, field offices, and dealerships.
• Deep understanding of analytics and metrics, and how they may be used to realize strategic objectives.
• Strong project management skills and proficiency with applicable tool suites (i.e. PowerPoint, Excel, SharePoint, Teams, etc.).
• Proven track record of managing teams and developing team members.
• Bachelor’s degree (or higher), or equivalent professional work experience that is relevant to this position.
• Demonstrated ability to build cross-functional relationships across the TMNA organization (ITX, TFS, Legal, etc.) and Field organization.
• Experience in a Toyota or Lexus field office or in positions at HQ with significant responsibility for dealer interaction and performance, specifically within Fixed Operations.
• Experience in business process mapping and process improvement initiatives.
• Ability to plan and manage field travel, including setting itineraries and managing travel across a diverse group of dealers and geographic territories.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• Referral services related to prenatal services, adoption, childcare, schools and more
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Vehicle purchase & lease programs.
• Relocation assistance (if applicable).
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Flexible work options based on business needs.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to [email protected].