Program Manager Jobs

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The Program Manager will work at a client site and lead a small team of project management or technical personnel. The Program Manager will act as a project management advisor, mentor and guide to client business units, technology teams, and project managers. The individual will work directly with our clients to understand their program/project office needs and translate them into requirements, and subsequently, a functioning Project Management Office (PMO) including the ongoing management of the client’s project portfolio. This individual will be responsible for ensuring that deliverables meet client (and SDI) standards and expectations. The Program Manager serves as the conduit between the customer community (internal and external customers) and to ensure the flow of information is reaching the client’s executive team in a timely manner. A successful candidate may work on multiple projects simultaneously and be a team player.

Responsibilities

• Participate in vendor management efforts and prepare project structure (governance, steering committee, project plans, communications, project organization, etc.)
• Able to understand and communicate best practices
• Ensure project delivery and quality of junior SDI resources
• Facilitate meetings with Subject Matter Experts, client management, project managers, and vendor personnel
• Development of effective working relationships with clients to facilitate communication and technology understanding
• Participate in business function analysis and process mapping
• Determine training needs for consultants on assigned project(s)
• Leadership of a project management organization
• Develop, implement, and maintain a satisfactory client relationship – along with the SDI Account Executive – to successfully grow assigned accounts
• Identify, interview, and recommend hires needed to staff project(s)
• Responsible for client satisfaction
• Oversee the management and coordination of all internal SDI resources, subcontractors, and Third-Party vendors
• Maintain and expand executive client relationships
• Maintain project plan(s) and report status
• Project Management Office experience
• Monitor actual project achievement versus targets and ensure shortfalls are addressed promptly and effectively

Requirements

• Experience establishing high-level reporting for the portfolio of projects, and detailed reporting for each project
• Experience with project implementation utilizing internal and 3rd party resources
• Bachelor’s degree (Master’s degree desired)
• 5+ years of PMO experience
• Experience tracking financial status of projects
• Capability of reviewing project charters for clarity of scope and completeness
• Excellent project management skills, including the ability to lead, facilitate, and organize various technology projects
• Strong analytic and troubleshooting skills
• A team player with the willingness to assist coworkers on other projects as required
• Project Management experience – PMP certification
• Flexible schedule for off hour responsibilities/implementations
• 5+ years of experience leading large-scale enterprise system implementations, such as customer information, asset management, emergency dispatch, or enterprise resource planning systems
• Familiarity with Microsoft based applications (Excel, Word, PowerPoint, Visio and Project)
• Experience tracking risks and issues on projects
• 15+ years of experience, including hands-on management of distributed project teams
• Excellent written, oral and listening communication skills
• Strong interpersonal skills for client support
• Self-motivated and self-directed
• Understanding of conducting lessons learned for projects
• Experience working in public safety

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COVID-19 Vaccine Statement

This position will be required to disclose their COVID-19 vaccination status.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.