It Support Technician Jobs

CTD Staffing is looking to fill the role of an IT Support Technician for one of our largest nationwide clients who has an office in Hunt Valley, MD. This is a contract to hire opportunity and they are only open to candidates who reside in this area. It is an onsite position, hours are Monday - Friday 8-5 and pay is $25/hour. Anyone with IT Help Desk or Desktop Support would be an ideal candidate. Please see below description and apply here as soon as possible if interested so a member of our team can give you a call. Thank you!

• Configured and troubleshoot all peripheral devices including scanners and network printers.
• Installed, configure and troubleshoot computer hardware, operating systems, network configurations and software
• Knowledge of the following software Windows 11, Cisco Anyconnect, Office 365, Bitlocker.
• Prioritize work-load to effectively troubleshoot and execute resolution to technical issues.
• "Have good communication skills when working with the end users.
• Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Bomgar

PRIMARY PURPOSE: To serve as a system support quality assurance lead with the responsibility of providing leadership for overall support quality; to provide guidance and mentoring; to provide an escalation quality validation point; to identify, research and resolve complex technical problems; to create and manage escalation procedures and ensure service levels are maintained; to perform required documentation and monthly quality ticket review; and track and monitor issues ensuring resolution in a timely manner.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Assists in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction as needed.
• Communicates high visibility issues to immediate supervisor.
• Manages complex troubleshooting and software development issues as needed.
• Monitors workloads and status; supports colleagues by providing advice on handling complex issues.
• Ensures IT Support processes and procedures are adhered to and departmental objectives are met.
• Escalates calls to the appropriate departments as needed.
• Maintains good client relationships.
• Provides leadership, direction, and support to a team of IT Support colleagues.
• Ensures company customer service standards are met.
• Continues to identify areas of improvement (process or employee).
• Provides status and follow-up information to internal or external customers as needed."
• Acts as quality assurance by identifying, researching, resolving and responding to technical and non-technical issues or questions from internal and external customers.
• Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
• Identifies, researches, replicates issues, resolves and responds to issues or questions received from internal and external customers as needed.
• Serves as a final level of quality for issue escalation research.

Thank you,

Courtney Williams

Business Development/Recruiting Manager

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