It Support Technician Jobs

Company Description

Wonderful College Prep Academy is a charter network in California's Central Valley committed to providing a world-class education for all students. The Academy's mission is to graduate students prepared to earn a college degree and to put them on a promising career path for life. We believe this begins with a nurturing, engaging, community-centered school environment where students develop a strong and well-rounded academic foundation. Ultimately, this will prepare generations of leaders in the Central Valley who are critical thinkers and life-long learners.

The Academy's first school opened in Delano in 2009, serving students from across the Central Valley in grades 6-12. In 2016, we moved to our new, state-of-the-art college prep campus in Delano, and in the Fall of 2017, added an elementary school in Delano and opened a second charter school in Lost Hills. In Delano, we serve over 1,800 students in grades TK-12, while in Lost Hills, we serve almost 400 students in grades TK-10 and will grow to serve students through 12th grade over the next four years.

Our students have access to technology in all-grades, from hands-on-STEM learning for younger students in a fully equipped "maker's space" to school-provided laptops for older students. The Academy aims to provide every opportunity for our students that often is not found in public or charter schools, including the ability to graduate from high school with a free Associate Degree. Through a unique partnership with Bakersfield College, our students enroll in college classes starting in 9th grade and complete all their A-G requirements, in addition to their AS Degree requirements over the course of four years. In addition, all graduates are eligible to earn a four-year renewable college scholarship through the generous support of Lynda and Stewart Resnick.

We seek thoughtful, inclusive, skilled communicators, and creative problem-solvers who value continuous learning and who are excited to serve our students and families. Now is the time to join a team making enduring change within the Central Valley of California and beyond.

Click here to learn more about the Wonderful Company's other great philanthropic partnerships.

The IT Support Technician will be responsible for providing technical support to students, teachers, administrators, and support staff at Wonderful College Prep Academy, a K-12 school environment. The IT Support Technician will be the first point of contact for technical issues and will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network infrastructure.

Essential Duties & Responsibilities:

• Communicate effectively with end-users to understand the nature of the problem and provide accurate and appropriate solutions;
• Troubleshoot and resolve technical issues in a timely manner related to hardware, software, and network infrastructure;
• Prioritize and manage multiple support requests simultaneously;
• Provide training and support to end-users on technology devices and software.
• Document and track all support requests and resolutions using an automated ticketing system;

Qualifications

• 1+ years' of experience in a technical support or helpdesk role;
• A+ and/or Network+ certification or equivalent experience, preferred;
• TB clearance;
• Experience using an automated ticketing system;
• H.S. Diploma or GED, required;
• Mandated Reporter certificate (can complete upon hire);
• FBI/DOJ clearance;
• COVID vaccination will be required for this position unless candidate has a legally valid exemption.

Skills and Knowledge:

• Ability to use a variety of software programs and quickly learn new ones
• Proven success in supporting and troubleshooting full technical systems including computers, software, phones, cameras, and microphones to ensure a smoothly run business day;
• Knowledge of Windows 10 and iOS mobile devices including iPhones and iPads as well as supporting the Office 365 suite, Exchange Online, Microsoft Teams, and Zoom;
• Excellent communication and customer service skills;

Pay: $24.00/hour

Additional Information

Wonderful's dedication to you:

• Free access to the Wonderful Fitness Center
• Voluntary 403b with company match
• Company paid health/vision/dental for self
• Free access to the Wonderful Wellness Clinic
• Most positions are bonus eligible

Quality of Life in the Central Valley:

Framed by the Sierra Nevada to the east and the Coast Ranges to the west, California's Central Valley is one of the world's most productive agricultural regions and the base of The Wonderful Company's agricultural operations. This vast area enjoys a moderate climate and offers residents a high quality of life, low cost of living, and a host of diverse cultural and recreational activities. From wine tasting and hiking to rafting, fishing, skiing, and surfing -- all within a two-hour drive -- the family-friendly Central Valley has much to offer.

Wonderful College Prep Academy is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

EEO is the law - click here for more information