It Support Specialist Jobs

Join the Solar For All Revolution!
At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. We are seeking an equally passionate IT Support Technician that can help us stand out and continue our growth both within our current markets and our upcoming expansion into new U.S. markets.
The IT Support Technician will be a part of and work closely with the Technology Team. As one of our full-time IT Support team members, you will be responsible for resolving software, business application, and hardware support problems. You will also maintain in-depth knowledge of supported products and services and maintain documentation, records, and procedures. This is an onsite position at our Corporate Headquarters in Saint Rose / New Orleans, LA.
Essential Job Functions

• Perform user account provisioning and de-provisioning in Okta
• Create user level training documentation and add solutions to the knowledge base as needed
• Assist Technical Lead with management of Active Directory, Okta, and Google Workspace ecosystems
• Travel as required between 10% and 20% of the time based on company need and special projects
• Communicate with 3rd party support vendors to resolve support calls that require action from them
• Work closely with hiring managers to recover equipment following employee separation
• Support team as needed including quality improvements, process improvement, SOP modifications and creation
• Provide user support for Google Workspace, Okta, and two-factor authentication issues
• Respond to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
• Provide orientation to new users and train staff about potential uses of existing technology
• Investigate, diagnose, and resolve software & hardware support problems locally and at other locations
• Collaborate with IT Manager to manage stocks of equipment, consumables and other supplies

Education/Experience

• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Advanced understanding of operating systems, business applications, printing systems, and network systems as well as support tools, techniques, and how technology is used to provide IT services
• Technical degree or technical certification/certificate (preferred)
• 1+ years of experience working in a Help Desk call center environment
• Proficient in Windows 10 and Google Workspace products
• 1+ years of experience with Active Directory, Google Workspace and Okta
• Experience using help desk ticket software

About PosiGen
PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.
We Strive To Live Every Day By Our Values
As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self.

• Collaborate and Seek to Understand
• Act with Integrity
• Engage Passionately
• Be Humble, Be Kind
• Deliver on our Promises

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.
Base Salary
$19—$23 USD